Myesha Gibson
Southfield,MI
Summary
Results-driven supervisor with extensive experience in customer service, team leadership, and operations management within senior living environments. Proven ability to lead teams, improve customer satisfaction, and ensure smooth daily operations. Strong communicator who builds positive relationships with residents, guests, and staff while maintaining high service standards. Organized, dependable, and committed to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Culinary Director
The James Senior Living
Ferndale, MI
03.2024 - 12.2025
- Supervised and led dietary staff, ensuring high-quality service and a positive dining experience for residents
- Recruited, hired, trained, and coached team members to improve performance and service standards
- Managed staff schedules to ensure proper coverage and efficient daily operations
- Maintained strong relationships with residents by addressing concerns and ensuring satisfaction
- Oversaw inventory, purchasing, and cost control to stay within budget guidelines
- Reviewed and processed invoices accurately and in a timely manner
- Collaborated with executive leadership to plan and meet dietary and service needs
- Developed menus and meal plans aligned with resident preferences and dietary requirements
Life Enrichment Director
Park at Franklin
Southfield, MI
01.2023 - 03.2024
- Delivered high-level customer service by engaging residents and ensuring a welcoming environment
- Planned, organized, and supervised daily activities and special events to enhance resident satisfaction
- Built strong relationships with residents to understand needs and improve overall experience
- Managed front desk operations, including greeting guests, answering phones, and handling payments
- Resolved customer concerns and directed inquiries to appropriate departments
- Coordinated events, increasing participation and resident engagement
- Purchased and managed supplies while staying within budget
- Led volunteers and staff to support programming and activities
Culinary Director
Park at Franklin
Southfield, MI
12.2020 - 12.2022
- Supervised kitchen staff and ensured efficient, high-quality food service operations
- Managed hiring, training, and performance of team members
- Created and managed staff schedules to maintain proper coverage
- Controlled inventory, purchasing, and budgeting processes
- Partnered with leadership to improve service delivery and resident satisfaction
- Developed menus based on dietary needs and budget requirements
Lead Line Cook/Supervisor
Park at Franklin
Southfield, MI
05.2016 - 11.2020
- Supervised kitchen staff during shifts, ensuring smooth operations and timely service
- Assisted with staff scheduling and daily task delegation
- Maintained sanitation standards and compliance with health regulations
- Managed food preparation according to menus, dietary guidelines, and portion control
- Supported inventory and ordering processes
Education
High School Diploma -
Mumford High School
Detroit, MI06-1998
Skills
- Customer Service & Guest Relations
- Team Leadership & Staff Development
- Scheduling & Workforce Management
- Conflict Resolution & Problem Solving
- Front Desk & Administrative Support
- Inventory Management & Budget Control
- Event Planning & Coordination
- Microsoft Word & Clerical Support
Timeline
Culinary Director
The James Senior Living
03.2024 - 12.2025
Life Enrichment Director
Park at Franklin
01.2023 - 03.2024
Culinary Director
Park at Franklin
12.2020 - 12.2022
Lead Line Cook/Supervisor
Park at Franklin
05.2016 - 11.2020
High School Diploma -
Mumford High School