Myesha Gillespie
Forest Park,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Financial Clerk
Cook County
02.2023 - Current
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
- Maintained, organized and stocked teller window areas.
- Operated computers programmed with accounting software to record, store and analyze information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
- Worked well in a team setting, providing support and guidance.
Assistant Front End Manager
Jewel-Osco
10.2017 - 07.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Mentored team members to enhance professional development and accountability in workplace.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
Customer Service Clerk
Jewel-Osco
07.1996 - 10.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Carl Schurz
Chicago, IL06.1998
Skills
- Deadline-oriented
- Certified Defense Financial Manager
- Certified Financial Planner
- Accounts Payable
- Effective Multitasking
- Certified Anti-Money Laundering Specialist (CAMS)
- Cash reporting
- Account Set Up
- Customer service and support
Timeline
Financial Clerk
Cook County
02.2023 - Current
Assistant Front End Manager
Jewel-Osco
10.2017 - 07.2022
Customer Service Clerk
Jewel-Osco
07.1996 - 10.2017
High School Diploma -
Carl Schurz