Reliable Medical Support professional with 3 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, and assisting with tasks on a day to day basis. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Central Texas Sinus & Allergy
04.2023 - 07.2023
Sanitized, restocked, and organized exam rooms and medical equipment.
Performed medical records management, including filing, organizing and scanning documents.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Documented vital signs and health history for patients in clinic and hospital environments.
Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Managed approximately 30 incoming calls, 10 faxes per day to other healthcare facilities due to referrals needed.
Healthcare Representative
Kelsey Seybold
09.2021 - 11.2022
Schedules appointments in prompt and courteous manner utilizing PC.
Supported patients throughout their healthcare journey by connecting them with appropriate resources both inside and outside organization.
Followed up with doctors and nurses to obtain necessary information to complete patients' records.
Confirms appointments and handles cancellations in timely, efficient and courteous manner
Problem solve for patients utilizing identified resources
Provides comprehensive service to facilitate resolution for any caller request
Managed approximately 150 incoming calls, and referrals per day.
Case Manager
Project Unity
11.2021 - 02.2022
Advocate on behalf of clients and refer cases to other community resources when appropriate
Complete file updates for client eligibility for services bi-annually or as changes occur
Work with clients to identify and develop service plans that focus on immediate and long-term goals
Conduct ongoing routine follow-up to reassess needs.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Patient Care Technician
CHI St. Joseph Regional Hospital
01.2020 - 10.2021
Assisted patient with everyday needs (personal hygiene, using restroom, grooming etc.) Monitored vital signs (temperature, pulse etc.) or EKG signals and patient condition
Collected fluid samples or other specimens for testing
Assisted nursing staff in administering basic treatments
Performed basic nursing procedures (e.g., changing bandages) Ensured rooms have adequate patient care supplies
Provide appropriate emotional support
Administer vital signs and measurements.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Education
Some College (No Degree) -
Houston Community College
Houston, TX
High School Diploma -
A&M Consolidated High School
College Station, TX
05.2014
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Data Entry
Immunization Administration
Insurance Verification
Certification
BLS, Basic Life Saving Certification with the American Red Cross
Medical Assistant/Allergy Technician Team Lead at Central Missouri Ear Nose Throat Sinus and Allergy PCMedical Assistant/Allergy Technician Team Lead at Central Missouri Ear Nose Throat Sinus and Allergy PC