Myesha Prather

• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
• Optimized website content for improved search engine rankings and increased web traffic.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
• Enhanced online presence, optimizing website content for SEO and improving user experience.
• Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
• Developed key partnerships with influencers and media outlets, amplifying brand presence and reach.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Continually maintained and improved company's reputation and positive image in markets served.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Mentored local personnel on best practices and protocols to maximize productivity.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Identified driver training needs to make recommendations to manager.
• Developed tailored training programs for individual drivers, addressing specific areas of improvement.
• Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
• Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Managed compliance efforts, reporting and audits.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
• Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
• Prepared records and data for regular audits.

• Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Trained staff in risk management policies and monitored compliance to control company liability.
• Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.

• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
• Enhanced customer satisfaction through timely deliveries and professional communication with clients.
• Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Resolved customer inquiries promptly, ensuring positive experiences.

Managed and processed insurance claims efficiently.

Ensured accurate and timely billing operations.

Connected with healthcare professionals.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.