Myesha Smith

• Managed day-to-day business operations.
• Managed team and ensured accurate and efficient completion of daily operations.
• Implemented efficient business processes and delivered exceptional service to increase customer satisfaction.
• Handled all financial aspects of the business including budgeting, financial reporting, and tax preparation.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

Monitored processes and procedures, making sure that they met all compliance regulations.

Answered customer telephone calls promptly and in an appropriate manner.

Handled all customer relation issues in a gracious manner and in accordance with company policies.

Answered customer questions regarding merchandise and pricing.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Handled all financial aspects of the business including budgeting, financial reporting, and tax preparation.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Answered customer promptly and politely, in person and via telephone.
• Make sure supplies were purchased and inventory was always stocked.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Handled challenging situations calmly and professionally, finding effective solutions under pressure.
• Provide excellent customer service at all times.
• Follow up to customer inquiries by taking specific action in a timely manner.
• Troubleshoot website problems.
• Enter data drom customers into various software programs.
• Thrive as a team player in a fast paced, high-energy, change-oriented environment.
• Participate and help create additional training courses when needed.

• Handled all financial aspects of the business including budgeting, financial reporting, and tax preparation.
• Trained new team members on site policies and procedures.
• Maintained records and logs of work performed and materials and equipment used.
• Coaches and mentors direct support staff.
• Works to create health, safety, and environmental concerns and reports safety and maintenance concerns as needed.
• Ensures clinical and behavioral support objectives and goals are implemented and documented.
• Provides oversight of dietary supports, including menu planning and grocery shopping.
• Ensures protocols for communicating medical concerns are being followed.
• Ensures medication administration records are current and ensures medical appointments are scheduled and met.
• Monitors the budget and finances of the persons served.
• Collects and reports management information to ensure continuous evaluation and improvement of operations.
• Implements fiscal processes and loss control programs to ensure appropriate allocation of financial resources.
• Monitors employees schedules, Teletime reports, and Punch Correction sheets.
• Other duties as assigned