MyEsha Thomas
Raleigh,NC
Summary
Dynamic customer service professional with experience at Publix, excelling in complaint handling and team collaboration. Proven ability to enhance customer satisfaction through effective problem-solving and staff training.I consistently promoted loyalty programs and streamlined service processes, contributing to improved operational efficiency and customer relations.
Experienced with handling diverse customer inquiries and resolving issues promptly. Utilizes effective communication to ensure customer satisfaction. Track record of problem-solving and delivering consistent, high-quality service.
Overview
5
5
years of professional experience
Work History
Customer Service Staff
Publix
05.2022 - Current
- Maintained up-to-date product knowledge, enabling effective support and recommendations for customers.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Trained new staff on customer service protocols and operational procedures.
- Supported promotional events, assisting customers with product selections and inquiries.
- Promoted loyalty programs, educating customers on benefits and enrollment processes.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved customer inquiries efficiently, enhancing customer satisfaction and loyalty.
Stock Clerk
Bed Bath & Beyond
11.2020 - 12.2021
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Greeted customers and directed to requested products.
- Conducted inventory and restocked items throughout day.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Supervised and trained new staff in performing census.
Education
Associate of Arts -
Coastal Carolina Community College
Jacksonville, North Carolina, NCSkills
- Complaint handling
- Assertiveness
- Customer focus
- Multi-line phone talent
- Recordkeeping strengths
- Customer education
- Microsoft Excel
- Retail store support
- Customer service
- Problem-solving
- Team collaboration
- Money handling
- Data entry
- Microsoft outlook
- Staff training
- Microsoft PowerPoint
- Stress management
- Reading comprehension
Timeline
Customer Service Staff
Publix
05.2022 - Current
Stock Clerk
Bed Bath & Beyond
11.2020 - 12.2021
Associate of Arts -
Coastal Carolina Community College