Myesha Oliver
Reno
Summary
I am a diligent and experienced technical consultant with 15 years of experience in providing tech support, troubleshooting, and maintaining equipment and operating systems. Proficient in customer service, communication skills, and time management. Proven track record of resolving customer inquiries and complaints in a timely and professional manner. Skilled in developing strong rapport with customers and collaborating with team members to share best practices and improve overall team performance. Strong background in hospitality, event planning, and sales. Proficient in various software and technologies, including GitLab CI/CD, Jira, and Microsoft Office. Willing to relocate: Anywhere
Overview
19
19
years of professional experience
Work History
USPS Clerk
USPS (United States Postal Service)
Reno, NV
11.2024 - Current
- Sorted outgoing and incoming mail using automated equipment to maintain efficient mail flow
- Organized necessary support equipment and materials for sorting to streamline operations
- Lift or carry moderate to heavy mail and packages and stand for prolonged periods
- Processed incoming and outgoing mail efficiently within established timeframes.
- Collaborated with team members to streamline processing workflows and improve efficiency.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Lead Technical Consultant
Concentrix
Remote
08.2021 - 09.2023
- Executed troubleshooting of computer systems, hardware, and software.
- Maintained and serviced equipment and operating systems, enhancing reliability and performance
- Provided technical support for a wide range of devices including computers, laptops, and tablets.
- Resolved customer inquiries and complaints in a timely and professional manner
- Managed a high volume of incoming calls while maintaining quality standards for customer interactions
- Developed strong rapport with customers by actively listening to their needs and providing personalized assistance
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously
Theater Ops
Academy Of Motion Pictures Arts & Sciences
Hollywood, CA
07.2013 - 01.2022
- Oscar season membership voting concierge
- Maintained cleanliness and organization of event spaces throughout the duration of each event
- Coordinated vendor activities, including food service and merchandise booths, to facilitate seamless event operations
- Ensured confidentiality of member information by implementing secure handling practices
- Assisted in the setup and breakdown of special events, ensuring all equipment and materials were properly organized
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Oversaw inventory management, optimizing stock levels and reducing waste through strategic ordering.
- Coordinated event planning and execution, adapting services to meet client expectations and budgets.
Manager
CVS Health
Las Vegas, NV
06.2019 - 04.2021
- Oversaw daily operations, ensuring seamless workflow and efficient team performance
- Ensured accurate cash flow by reconciling daily transactions
- Ensured a tidy shopping environment by cleaning store areas daily
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Maintained high standards of quality control to ensure customer satisfaction
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Directed cross-functional teams to enhance workflow efficiencies and improve service delivery.
- Managed and motivated employees to be productive and engaged in work.
Shift Manager
Gate Gourmet
Los Angeles, CA
06.2012 - 05.2015
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow practices and operational procedures.
- Coordinated inventory management, ensuring accurate stock levels for uninterrupted service delivery.
- Conducted performance evaluations, providing feedback to enhance team effectiveness and morale.
- Collaborated with management to strategize operational enhancements aligned with company objectives.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Training Lead
Chili's Bar and Grill
Winston-Salem, NC
03.2007 - 06.2011
- Generated shift reports to provide insights into daily operations.
- Conducted interactive training sessions on product knowledge, sales techniques, and customer service, improving trainee engagement
- Managed cash handling and ensured accurate financial transactions.
- Provided ongoing support to employees after initial training by answering questions and offering additional resources.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new staff on restaurant protocols and service standards.
- Developed knowledge of menu items to provide accurate recommendations to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Developed comprehensive training programs enhancing employee onboarding and retention.
- Conducted regular assessments to evaluate training effectiveness and adjust curriculum as needed.
- Mentored new trainers, fostering a collaborative environment for knowledge sharing and skill development.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Crafted innovative cocktails and beverages tailored to customer preferences.
- Managed bar inventory, ensuring timely reordering of supplies and minimizing waste.
- Trained and mentored new bartenders on techniques and customer service standards.
Education
Bachelor of Science - Recording Arts
Los Angeles Recording School
Hollywood, CA12-2011
High school diploma - undefined
Mount Tabor High School
Winston-Salem, NC06-2007
Skills
- GitLab CI/CD
- Communication skills
- Video Editing
- Technical support
- Software testing
- Time management
- APIs
- Active listening
- Problem solving
- Bartending
- Hospitality
- Microsoft Office
- Sales
- Jira
- Clerical experience
- Management
- Upselling
- Social Media Management
- Quality assurance
- Web Design
- Java
- SQL
- Customer service
- Video Production
- Catering
- Software troubleshooting
- Event Planning
- Leadership
- CRM software
- IT
- Negotiation
Timeline
USPS Clerk
USPS (United States Postal Service)
11.2024 - Current
Lead Technical Consultant
Concentrix
08.2021 - 09.2023
Manager
CVS Health
06.2019 - 04.2021
Theater Ops
Academy Of Motion Pictures Arts & Sciences
07.2013 - 01.2022
Shift Manager
Gate Gourmet
06.2012 - 05.2015
Training Lead
Chili's Bar and Grill
03.2007 - 06.2011
High school diploma - undefined
Mount Tabor High School
Bachelor of Science - Recording Arts
Los Angeles Recording School