MYESHE BARNES
Atlanta,GA
Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over 15 years of Customer Service experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Microsoft with expertise in database management.
Overview
28
28
years of professional experience
Work History
Escalations Manager
Comcast
Miramar, FL
01.2001 - 12.2023
- Supervised and guided new employees on call escalations and responded quickly to questions, which improved understanding of job responsibilities
- Developed highly efficient administrative team through ongoing coaching and professional development opportunities
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Interacted with customers professionally by phone or email to provide information.
Store Manager
Hollywood Video
Miramar, FL
03.2000 - 11.2004
- Trained and developed new associates on POS system and key sales tactics, which improved process flows
- Managed inventory control, cash control and store opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Vault Room Manager
Ampco System Parking
Newark, NJ
08.1995 - 02.2000
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes
- Balanced staff and vault at end of day and secured monies in accordance with established procedures
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
Education
High School Diploma -
Miami Central Senior High School
06.1994
Skills
- Quality Assurance Call Auditing
- Problem Resolution
- Team Building
- Relationship Building and Management
- Policy and Procedure Modification
- Customer Service
- Communications
- Goals and Performance
- Coaching and Mentoring
- Employee Development
Timeline
Escalations Manager
Comcast
01.2001 - 12.2023
Store Manager
Hollywood Video
03.2000 - 11.2004
Vault Room Manager
Ampco System Parking
08.1995 - 02.2000
High School Diploma -
Miami Central Senior High School