Myeshia Cleveland
Sales Account Manager
Columbus,NE
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
22
22
years of professional experience
Work History
Actor/Singer/Writer
4 2019 - Current
- I am a member of Central Casting, Uncut Casting and Backstage Casting
- I've acted on Grey's Anatomy, On My Block, and Glen Grant Whiskey Commercial.
Laboratory Technician
03.2023 - 07.2024
- Test Saline, Heparin, and Citrate solutions
- Ensures compliance with BD quality systems, policies, procedures and practices and all local, state, federal and BD safety regulations, policies and procedures
- Test BD Personnel gowning qualifications
- Prepare biological indicators for sterilization
- Prepare and maintain laboratory media and solutions
- Prepare and maintain accurate documents and records pertaining to assigned testing and projects
- Review and update Procedures.Regular, punctual attendance is an essential job function
- Duties and Responsibilities: Analyze and report environmental conditions for various manufacturing operations
- Works with microbiologist, assisting in testing and general laboratory function
- Interacts directly with production personnel
- Execute the following routine laboratory procedures: environmental viable and particulate testing in general manufacturing and clean rooms, bioburdens, water collection, review particulate
- Operate all lab equipment.
Bartender
Big 10 Sports Bar & Grill
05.2021 - 03.2022
- Mixologist, Customer service, Server, Stocked inventory, Keno operator, Prepared and served alcoholic beverages, Performed barback duties, Maintained safety standards, Performed opening and closing duties
Grilla King’s of Content
04.2019 - 07.2020
- Facilitated conversations between our CEO and clients
- I created bi-monthly marketing campaigns to increase sales
- I produced promotional video for various clients for their marketing purposes
- I negotiated and closed sales
- I maintained and built CRM records, reports, and opportunities to increase sales optimization and performance within my team
- I developed a partnership to increase company-wide sales leads and industry partnerships with a multi million dollar company.
Account Manager
Ordermark
07.2018 - 04.2019
- I assisted restaurant clients with signing up for online ordering services to minimize the number of printers in their kitchens
- I troubleshooted tablet and printer issues
- I assisted with menu updates
- I answered and screened phones for our CEO
- I assisted with training new employees
- I crafted our Account Management process for being an Account Manager
- I created the phone script to unify our answering techniques.
Customer Service Representative
Dermstore
06.2017 - 06.2018
- I was educated in the types of skin disorders and products to assist with specific ailments
- I assisted customers with skin care regimen and placed their online orders
- I troubleshooted customer concerns
- I handled returns for refunds or store credit
- I monitor posted reviews by customers on our site
- I assisted with training new employees.
Supervisor
LAbite
03.2015 - 06.2017
- Supervised a crew of 20+ Customer Service Reps that connected California, Texas, Oregon, & Chicago residents to their favorite restaurants
- Our company sends drivers to the restaurants to make deliveries
- I promoted a positive and open work environment so that our employees feel that they are contributing to something greater than themselves and they see us all as a team.
Office Manager/Travel Agent
Santa Monica Cruise Tour & Travel
02.2014 - 03.2015
- Answered and screened incoming phone calls and greeted tourists
- Provided technical assistance, troubleshooting any and all computer and telephone error
- Coordinated international and domestic travel reservations for airlines, hotels, and other traveling needs
- Issued invoices related to retail travel sales and operating automated airline reservations and ticketing systems
- Updated Client information using Client Base
- Sold retail travel and handled customer inquiries
- Updated tours and flight information on social networks
- Made transportation arrangements to and from airports: also made air, car and hotel reservations for individuals/group travel in compliance with corporate travel policies.
Medical Assistant
All Back and Joint Care
06.2013 - 02.2014
- I answered and screened incoming phone calls and greeted patients
- I scheduled appointments
- I verified insurance for patients
- I collected payment
- I updated patient information and prepared mailers for patients and clients
- I created stationary using Word
- I ran personal errands for the doctor.
Receptionist
IRG Plotters & Printers
03.2013 - 05.2013
- I answered and screened incoming phone calls
- I took service repair requests
- I updated and organized the filing system and their storage
- I delivered packages for customers
- I updated client and vendor information
- I handled Payables/Receivables
- I prepared mailers for vendors and clients
- I kept track of consumables using FMAudit and Quickbooks
- I created brochures using Adobe Illustrator.
Event Scheduling Coordinator
University of Oregon
01.2011 - 01.2013
- I coordinated, developed, and managed conferences, meetings, concerts for students, staff, faculty and off campus groups
- I managed Vendors that sold products on campus
- I followed Liability Insurance policies for off campus vendors
- I supervised a student crew of 25+
- I performed daily clerical functions: answering phones, typing, filing, faxing
- I provided customer service
- I trained new student employees for Supervising/Monitoring positions and event support
- I created room diagrams and layouts according to customer specifications, fire code policies
- I executed Sound, lighting, audio-visual equipment support.
Membership & Marketing Assistant
University of Oregon
01.2008 - 01.2011
- I assisted the Director of Membership and Marketing with the creation of the monthly e-newsletters by providing story ideas and photography
- I created the 2011 calendar that's sent to Life members of the Alumni Association
- Our social networking site provided opportunities for members to make connections all over the world
- I provided daily assistance to members who wanted to make connections with other members, trouble shooting any problems they had with their login and creating their profiles
- I was the direct contact for all 15,000+ members of the alumni association providing online assistance to those who needed help with I provided daily clerical assistance, sending membership cards and letters regarding their membership status.
National Life Insurance(Retirement Planning Group)
01.2007 - 01.2008
- I greeted clients when they enter the office
- I provided assistance to the brokers by getting their client files ready
- I answered phones, sent mailers, and managed office upkeep
- I ordered brochures and applications when they were updated
- I ordered office supplies
- I did database entry into CRM, Streetscape, and the Internet Service Center where client account information is stored
- I sent reminders to clients about appointments and distributed the mail in the office.
Student Event Support Coordinator/Front Desk Scheduler
01.2005 - 01.2007
- I coordinated, developed, and managed conferences, meetings, and events
- I trained new student employees for Supervising/Monitoring positions and event support
- I supervised student employees
- I monitored events, managed traffic flow, troubleshot technical equipment
- I facilitated room setup and layouts according to customer specifications, traffic flow, and fire code policies
- I am familiar with sound, lighting, audio-visual equipment, and scheduling database (R25)
- I maintained event venues: carpet and wood floor care.
LSA Scan Student
University of Oregon Image Services
01.2003 - 01.2005
- I scanned all photographs and documents, cultural artifacts, and manuscripts for patrons of The University of Oregon Special Collections in The Knight Library
- I collated (ironed) newspapers in preparation for filming
- I filmed newspapers on specialized cameras for preservation.
Education
Bachelor of Arts in English -
University of Oregon
Eugene, ORSkills
Script interpretation
References
- Michael Jacobs, 415-272-8543, Employer
- Greg Oganesian, 323-921-0957, Co-Worker
Timeline
Laboratory Technician
03.2023 - 07.2024
Bartender
Big 10 Sports Bar & Grill
05.2021 - 03.2022
Grilla King’s of Content
04.2019 - 07.2020
Account Manager
Ordermark
07.2018 - 04.2019
Customer Service Representative
Dermstore
06.2017 - 06.2018
Supervisor
LAbite
03.2015 - 06.2017
Office Manager/Travel Agent
Santa Monica Cruise Tour & Travel
02.2014 - 03.2015
Medical Assistant
All Back and Joint Care
06.2013 - 02.2014
Receptionist
IRG Plotters & Printers
03.2013 - 05.2013
Event Scheduling Coordinator
University of Oregon
01.2011 - 01.2013
Membership & Marketing Assistant
University of Oregon
01.2008 - 01.2011
National Life Insurance(Retirement Planning Group)
01.2007 - 01.2008
Student Event Support Coordinator/Front Desk Scheduler
01.2005 - 01.2007
LSA Scan Student
University of Oregon Image Services
01.2003 - 01.2005
Actor/Singer/Writer
4 2019 - Current
Bachelor of Arts in English -
University of Oregon
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