Myeshia Cleveland
Sales Account Manager
Columbus,NE
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
22
22
years of professional experience
Work History
Actor/Singer/Writer
4 2019 - Current
- I am a member of Central Casting, Uncut Casting and Backstage Casting
- I've acted on Grey's Anatomy, On My Block, and Glen Grant Whiskey Commercial.
Laboratory Technician
03.2023 - 07.2024
- Test Saline, Heparin, and Citrate solutions
- Ensures compliance with BD quality systems, policies, procedures and practices and all local, state, federal and BD safety regulations, policies and procedures
- Test BD Personnel gowning qualifications
- Prepare biological indicators for sterilization
- Prepare and maintain laboratory media and solutions
- Prepare and maintain accurate documents and records pertaining to assigned testing and projects
- Review and update Procedures.Regular, punctual attendance is an essential job function
- Duties and Responsibilities: Analyze and report environmental conditions for various manufacturing operations
- Works with microbiologist, assisting in testing and general laboratory function
- Interacts directly with production personnel
- Execute the following routine laboratory procedures: environmental viable and particulate testing in general manufacturing and clean rooms, bioburdens, water collection, review particulate
- Operate all lab equipment.
Bartender
Big 10 Sports Bar & Grill
05.2021 - 03.2022
- Mixologist, Customer service, Server, Stocked inventory, Keno operator, Prepared and served alcoholic beverages, Performed barback duties, Maintained safety standards, Performed opening and closing duties
Grilla King’s of Content
04.2019 - 07.2020
- Facilitated conversations between our CEO and clients
- I created bi-monthly marketing campaigns to increase sales
- I produced promotional video for various clients for their marketing purposes
- I negotiated and closed sales
- I maintained and built CRM records, reports, and opportunities to increase sales optimization and performance within my team
- I developed a partnership to increase company-wide sales leads and industry partnerships with a multi million dollar company.
Account Manager
Ordermark
07.2018 - 04.2019
- I assisted restaurant clients with signing up for online ordering services to minimize the number of printers in their kitchens
- I troubleshooted tablet and printer issues
- I assisted with menu updates
- I answered and screened phones for our CEO
- I assisted with training new employees
- I crafted our Account Management process for being an Account Manager
- I created the phone script to unify our answering techniques.
Customer Service Representative
Dermstore
06.2017 - 06.2018
- I was educated in the types of skin disorders and products to assist with specific ailments
- I assisted customers with skin care regimen and placed their online orders
- I troubleshooted customer concerns
- I handled returns for refunds or store credit
- I monitor posted reviews by customers on our site
- I assisted with training new employees.
Supervisor
LAbite
03.2015 - 06.2017
- Supervised a crew of 20+ Customer Service Reps that connected California, Texas, Oregon, & Chicago residents to their favorite restaurants
- Our company sends drivers to the restaurants to make deliveries
- I promoted a positive and open work environment so that our employees feel that they are contributing to something greater than themselves and they see us all as a team.
Office Manager/Travel Agent
Santa Monica Cruise Tour & Travel
02.2014 - 03.2015
- Answered and screened incoming phone calls and greeted tourists
- Provided technical assistance, troubleshooting any and all computer and telephone error
- Coordinated international and domestic travel reservations for airlines, hotels, and other traveling needs
- Issued invoices related to retail travel sales and operating automated airline reservations and ticketing systems
- Updated Client information using Client Base
- Sold retail travel and handled customer inquiries
- Updated tours and flight information on social networks
- Made transportation arrangements to and from airports: also made air, car and hotel reservations for individuals/group travel in compliance with corporate travel policies.
Medical Assistant
All Back and Joint Care
06.2013 - 02.2014
- I answered and screened incoming phone calls and greeted patients
- I scheduled appointments
- I verified insurance for patients
- I collected payment
- I updated patient information and prepared mailers for patients and clients
- I created stationary using Word
- I ran personal errands for the doctor.
Receptionist
IRG Plotters & Printers
03.2013 - 05.2013
- I answered and screened incoming phone calls
- I took service repair requests
- I updated and organized the filing system and their storage
- I delivered packages for customers
- I updated client and vendor information
- I handled Payables/Receivables
- I prepared mailers for vendors and clients
- I kept track of consumables using FMAudit and Quickbooks
- I created brochures using Adobe Illustrator.
Event Scheduling Coordinator
University of Oregon
01.2011 - 01.2013
- I coordinated, developed, and managed conferences, meetings, concerts for students, staff, faculty and off campus groups
- I managed Vendors that sold products on campus
- I followed Liability Insurance policies for off campus vendors
- I supervised a student crew of 25+
- I performed daily clerical functions: answering phones, typing, filing, faxing
- I provided customer service
- I trained new student employees for Supervising/Monitoring positions and event support
- I created room diagrams and layouts according to customer specifications, fire code policies
- I executed Sound, lighting, audio-visual equipment support.
Membership & Marketing Assistant
University of Oregon
01.2008 - 01.2011
- I assisted the Director of Membership and Marketing with the creation of the monthly e-newsletters by providing story ideas and photography
- I created the 2011 calendar that's sent to Life members of the Alumni Association
- Our social networking site provided opportunities for members to make connections all over the world
- I provided daily assistance to members who wanted to make connections with other members, trouble shooting any problems they had with their login and creating their profiles
- I was the direct contact for all 15,000+ members of the alumni association providing online assistance to those who needed help with I provided daily clerical assistance, sending membership cards and letters regarding their membership status.
National Life Insurance(Retirement Planning Group)
01.2007 - 01.2008
- I greeted clients when they enter the office
- I provided assistance to the brokers by getting their client files ready
- I answered phones, sent mailers, and managed office upkeep
- I ordered brochures and applications when they were updated
- I ordered office supplies
- I did database entry into CRM, Streetscape, and the Internet Service Center where client account information is stored
- I sent reminders to clients about appointments and distributed the mail in the office.
Student Event Support Coordinator/Front Desk Scheduler
01.2005 - 01.2007
- I coordinated, developed, and managed conferences, meetings, and events
- I trained new student employees for Supervising/Monitoring positions and event support
- I supervised student employees
- I monitored events, managed traffic flow, troubleshot technical equipment
- I facilitated room setup and layouts according to customer specifications, traffic flow, and fire code policies
- I am familiar with sound, lighting, audio-visual equipment, and scheduling database (R25)
- I maintained event venues: carpet and wood floor care.
LSA Scan Student
University of Oregon Image Services
01.2003 - 01.2005
- I scanned all photographs and documents, cultural artifacts, and manuscripts for patrons of The University of Oregon Special Collections in The Knight Library
- I collated (ironed) newspapers in preparation for filming
- I filmed newspapers on specialized cameras for preservation.
Education
Bachelor of Arts in English -
University of Oregon
Eugene, ORSkills
Script interpretation
Can-do attitude
Acting
Following Directions
Voice Projection
Production Support
Agile
Height:5' 10”
Live Performances
Professional Demeanor
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Beverage Preparation
Payment Processing
Suggestive Selling
Food Service
Liquor, beer, and wine knowledge
Basic accounting
Menu Memorization
Sample Preparation
Lab result interpretation
Medical Laboratory Procedures
Laboratory safety protocols
Lab equipment maintenance
Specimen Collection
Interpersonal and written communication
Quality Control Procedures
Biochemical testing
Laboratory Record Keeping
Cash Handling
Customer Assistance
Account Management
Teamwork and Collaboration
Account development
Client Relationship Management
Client Relationship Building
References
- Michael Jacobs, 415-272-8543, Employer
- Greg Oganesian, 323-921-0957, Co-Worker
Timeline
Laboratory Technician
03.2023 - 07.2024
Bartender
Big 10 Sports Bar & Grill
05.2021 - 03.2022
Grilla King’s of Content
04.2019 - 07.2020
Account Manager
Ordermark
07.2018 - 04.2019
Customer Service Representative
Dermstore
06.2017 - 06.2018
Supervisor
LAbite
03.2015 - 06.2017
Office Manager/Travel Agent
Santa Monica Cruise Tour & Travel
02.2014 - 03.2015
Medical Assistant
All Back and Joint Care
06.2013 - 02.2014
Receptionist
IRG Plotters & Printers
03.2013 - 05.2013
Event Scheduling Coordinator
University of Oregon
01.2011 - 01.2013
Membership & Marketing Assistant
University of Oregon
01.2008 - 01.2011
National Life Insurance(Retirement Planning Group)
01.2007 - 01.2008
Student Event Support Coordinator/Front Desk Scheduler
01.2005 - 01.2007
LSA Scan Student
University of Oregon Image Services
01.2003 - 01.2005
Actor/Singer/Writer
4 2019 - Current
Bachelor of Arts in English -
University of Oregon