Myeshia Crisp
Alexandria,VA
Summary
Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Onboarding Coordinator/Trainer
Amazon Prime Products
Springfield, VA
02.2019 - Current
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Private Nanny
Add company
Alexandria, VA
08.2021 - 09.2021
- Provide care for 2 children ages 3 and 6
- Being a positive role model
- Driven to and from school
- Prepare lunch and snacks
- Provide educational and hands on learning
- Make arts and crafts
- Create independence.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
Nanny/Babysitter
Na
Alexandria, VA
07.2020 - 08.2021
- Nannied 6 month old and 3 yrs old
- Created safe activities for educational learning
- Helped create independence.
- Engaged in creative play
- Helped accomplish milestones
- Promote healthy activity
- Encouraged self soothing techniques
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Nanny/Babysitter
Care.com
Alexandria, VA
03.2018 - 03.2019
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
Toddler Teacher
Northern Virginia Academy of Early Learning
Burke, VA
07.2015 - 09.2017
- Trained in early childcare from the state of Virginia.
- Allowed for ample outdoor discovery time in schedule each day.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Receptionist
Genesis Healthcare
Arlington, VA
08.2011 - 09.2015
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Customer Service Representative
Macys Ballston Commons Mall
Arlington, VA
11.2013 - 02.2015
- Solicit sales of new or additional services or products
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Greet guest with a smile, display excellent customer service
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Dispatcher/Customer Service Representative
Direct Tv
Tullahoma, TN
05.2009 - 08.2011
- Monitor Service calls
- Assist area supervisor with dispatching & routing technician to service calls
- Take service calls
- Call customers with updates on pending service calls
- Communicate with area supervisor on pending service calls
- Monitor and update on call tech list.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Tullahoma High School
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Nova Alexandria Campus
Associate - Cyber Security
Northern Virginia Community College
Skills
- Skills Used
- Microsoft Word, Excel, Siebel
- Autism Experience
- Administrative Experience
- Classroom Experience
- Early Childhood Education
- Toddler Care
- Special Education
- Infant Care
- Classroom Management
- Special Needs
- Teaching
- Curriculum Development
- Applied Behavior Analysis
- Assessments
- Management & leadership skills
- Impact & influence - Familiar
- Building relationships for childcare providers - Expert
- Early Childhood Development - Expert
- Work Style: Reliability - Completed
- Elementary school classroom management - Familiar
- Self-Confidence Development
Certification
First Aid CPR AED
September 2019 to September 2021
First aid training, CPR training
Timeline
Private Nanny
Add company
08.2021 - 09.2021
Nanny/Babysitter
Na
07.2020 - 08.2021
Onboarding Coordinator/Trainer
Amazon Prime Products
02.2019 - Current
Nanny/Babysitter
Care.com
03.2018 - 03.2019
Toddler Teacher
Northern Virginia Academy of Early Learning
07.2015 - 09.2017
Customer Service Representative
Macys Ballston Commons Mall
11.2013 - 02.2015
Receptionist
Genesis Healthcare
08.2011 - 09.2015
Dispatcher/Customer Service Representative
Direct Tv
05.2009 - 08.2011
Tullahoma High School
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Nova Alexandria Campus
Associate - Cyber Security
Northern Virginia Community College