Myeshia Matthews
Los Angeles,CA
Summary
Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hard worker who strives to meet customer needs, drive satisfaction and promote long-term loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
02.2020 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours by completing over 70 applications a day
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Census Enumerator
US Census Bureau
02.2020 - 10.2021
- Double-checked information on survey forms or information pads to verify accuracy of information
- Assisted people in filling out surveys and explained items on survey forms
- Interpreted interview questions to assist people in providing appropriate answers
- Located and approached households and requested participation in census interview, thoroughly explaining process and purpose
- Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation
- Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Homecare Provider
IHSS In Home Support Services
02.2015 - 10.2021
- Dressed, groomed and fed patients with limited physical abilities to support basic needs
- Helped clients stay happy and healthy by providing mental and emotional support
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs
- Supervised medication administration, personal hygiene and other activities of daily living
- Tracked and reported clients' progress based on observations and conversations
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Waitress
Bjs Restaurants Inc
08.2014 - 09.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Provided exceptional service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Assistant Restaurant Operations Manager
Olive Garden Restaurant
01.2009 - 03.2014
- Took immediate responsibility for issues and found effective solutions for swift resolution
- Calculated inventory and ordered appropriate supplies to meet expected demands
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements
- Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Sales Assistant, Sales Representative
Macy's
05.2007 - 11.2011
- Accepted and completed cash, check and credit card payments
- Built and maintained relationships with peers and upper management to drive team success
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
- Received and processed product returns and coordinated disposal of defective or broken items
- Highlighted target products with eye-catching signs, displays and shelf positions
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Utilization Review Assistant
Kaiser Permanente
06.2006 - 08.2007
- Determined medical necessity and cost-effectiveness of services through utilization review processes
- Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations
- Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria
- Contacted insurance carriers to obtain authorizations for services delivered to patients
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
Education
Associate of Science - Communication Studies
Santa Monica College
Santa Monica, CA06.2025
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Santa Monica, CA06.2025
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.2022
Skills
- Leadership
- Problem-solving abilities
- Office Management
- Data Entry
- Relationship building
- Confidential data protection
- Customer-oriented
- Cash handling accuracy
- Sales expertise
- Team player mentality
- Documentation and recordkeeping
- Dispute resolution
- Computer skills
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
02.2020 - Current
Census Enumerator
US Census Bureau
02.2020 - 10.2021
Homecare Provider
IHSS In Home Support Services
02.2015 - 10.2021
Waitress
Bjs Restaurants Inc
08.2014 - 09.2019
Assistant Restaurant Operations Manager
Olive Garden Restaurant
01.2009 - 03.2014
Sales Assistant, Sales Representative
Macy's
05.2007 - 11.2011
Utilization Review Assistant
Kaiser Permanente
06.2006 - 08.2007
Associate of Science - Communication Studies
Santa Monica College
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
High School Diploma -
Alexander Hamilton Senior High School