Myeshia Matthews
Los Angeles,CA
Summary
Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hard worker who strives to meet customer needs, drive satisfaction and promote long-term loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
Inglewood, CA
02.2020 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours by completing over 70 applications a day
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
- Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Census Enumerator
US Census Bureau
Los Angeles
02.2020 - 10.2021
- Double-checked information on survey forms or information pads to verify accuracy of information
- Assisted people in filling out surveys and explained items on survey forms
- Interpreted interview questions to assist people in providing appropriate answers
- Located and approached households and requested participation in census interview, thoroughly explaining process and purpose
- Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation
- Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Homecare Provider
IHSS In Home Support Services
Los Angeles
02.2015 - 10.2021
- Dressed, groomed and fed patients with limited physical abilities to support basic needs
- Helped clients stay happy and healthy by providing mental and emotional support
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs
- Supervised medication administration, personal hygiene and other activities of daily living
- Tracked and reported clients' progress based on observations and conversations
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Waitress
Bjs Restaurants Inc
Culver City
08.2014 - 09.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Provided exceptional service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Assistant Restaurant Operations Manager
Olive Garden Restaurant
Culver City
01.2009 - 03.2014
- Took immediate responsibility for issues and found effective solutions for swift resolution
- Calculated inventory and ordered appropriate supplies to meet expected demands
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements
- Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Sales Assistant, Sales Representative
Macy's
Westwood
05.2007 - 11.2011
- Accepted and completed cash, check and credit card payments
- Built and maintained relationships with peers and upper management to drive team success
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
- Received and processed product returns and coordinated disposal of defective or broken items
- Highlighted target products with eye-catching signs, displays and shelf positions
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Utilization Review Assistant
Kaiser Permanente
Los Angeles
06.2006 - 08.2007
- Determined medical necessity and cost-effectiveness of services through utilization review processes
- Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations
- Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria
- Contacted insurance carriers to obtain authorizations for services delivered to patients
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
Education
Associate of Science - Communication Studies
Santa Monica College
Santa Monica, CA06.2025
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
Santa Monica, CA06.2025
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.2022
Skills
- Leadership
- Problem-solving abilities
- Office Management
- Data Entry
- Relationship building
- Confidential data protection
- Customer-oriented
- Cash handling accuracy
- Sales expertise
- Team player mentality
- Documentation and recordkeeping
- Dispute resolution
- Computer skills
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
02.2020 - Current
Census Enumerator
US Census Bureau
02.2020 - 10.2021
Homecare Provider
IHSS In Home Support Services
02.2015 - 10.2021
Waitress
Bjs Restaurants Inc
08.2014 - 09.2019
Assistant Restaurant Operations Manager
Olive Garden Restaurant
01.2009 - 03.2014
Sales Assistant, Sales Representative
Macy's
05.2007 - 11.2011
Utilization Review Assistant
Kaiser Permanente
06.2006 - 08.2007
Associate of Science - Communication Studies
Santa Monica College
Associate of Arts - Liberal Arts And Sciences
Santa Monica College
High School Diploma -
Alexander Hamilton Senior High School