Myetta Carney
Capitol Heights,MD
Summary
Seeking position to further enhance Business Analyst skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Business Analyst
WTCHP
02.2020
- Analyzed and assessed functional and organizational activities
- Mapped processes to holistically examine business flow and identify improvement opportunities
- Developed and implemented data governance policies and procedures
- Recommended improvements for cross-functional projects and processes
- Changed existing processes and implemented new processes to improve efficiency by 50%
- Observed in-progress operations to identify important steps for technical instructions
- Edited and proofread technical documents for accuracy and consistency
- Assessed quality of finished products with careful inspections.
Processor II
WTCHP
02.2019
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Analyzed team performance and identified opportunities for additional training
- Prepared and presented supplementary learning material to support structured lessons
- Contributed to reductions in employee turnover by revamping training programs
- Developed individualized training plans to achieve staff readiness
- Assisted with independent internal and external audits
- Assisted coworkers and staff members with special tasks on daily basis.
Processor I
01.2017
- Maintained detailed accurate records between multiple databases and programs
- Checked documentation for accuracy and validity on updated systems
- Maintained confidentiality of patient demographic files, and health records
- Filed and maintained patient records in accordance with HIPAA regulations
- Entered patient demographic and insurance data into electronic medical record system
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues
- Communicated with management about trends in customer calls to help team efficiency and success.
Business Analyst II
WTCHP
08.2022 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Collaborated with stakeholders to define project objectives and criteria
- Performed gap analysis to identify areas of improvement
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Generated ad-hoc reports to evaluate specific business requirements
- Identified data errors and discrepancies and implemented swift corrections
- Compiled information and input into Access database
- Collaborated with multi-functional roles to communicate and align development efforts
- Maintained the transfer portal; ensuring all members transferring between hospitals are done in a timely and accurate manner.
Claims Processor
WTCHP
10.2016 - Current
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Monitored claims processing trends to identify potential areas of improvement.
- Checked documentation for accuracy and validity on updated systems.
- Managed large volume of medical claims on daily basis.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Generated reports on medical claims processing activities and results.
Education
GED -
Maryland Department of Education
2005
Skills
- Workflow Analysis
- Quality Assurance
- Workflow Improvements
- Training Employees
- Data Entry
- Conflict Mediation
- Administrative Support
- Microsoft Office Suite
- Customer Service
Timeline
Business Analyst II
WTCHP
08.2022 - Current
Business Analyst
WTCHP
02.2020
Processor II
WTCHP
02.2019
Processor I
01.2017
Claims Processor
WTCHP
10.2016 - Current
GED -
Maryland Department of Education