Myette Worth
Stone Mountain,GA
Summary
Forward-thinking, with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kids 'R' Kids
Atlanta, GA
01.2019 - 10.2023
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel and other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated appointments, meetings and conferences.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments, meetings and events for management staff.
Call Agent
Alorica
12.2017 - 11.2018
- Data Entry
- Processed orders for products and insurance companies
- Met weekly/monthly quotas
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled incoming calls with friendly and cheerful attitude for organization using company's system
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided customer service support for incoming calls
- Answered customer inquiries regarding products, services, billing and technical issues.
Head Cashier
Home Depot
Decatur, Georgia
02.2017 - 02.2018
- Department head, leadership position
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team member
- Processed customer payments quickly and returned exact change and receipts.
- Managed employee shifts and breaks.
- Built and maintained productive relationships with employees.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Assisted customers to find appropriate products, answered product questions and provided product solutions
Ticket Taker
Event Staffing, Contemporary Services Corporation
Atlanta, Georgia
09.2016 - 01.2017
- Customer service
- Visually assessed tickets and currency for signs of fraudulence.
- Responded to guest questions about current facility events and future offerings.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Performed additional tasks as requested by supervisor or manager.
- Remained professional while interacting with customers in a courteous manner.
- Adhered to all company policies and procedures while on duty.
- Greeted and assisted customers to foster positive experiences.
Cashier
Kroger Company
Brookhaven, Georgia
05.2015 - 07.2016
- Answered customer questions, provided store information and directed customers to designated store areas.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed sales transactions to prevent long customer wait times.
Education
Bachelor of Science - Early Childhood Education
Georgia State University
Atlanta, GA01-2025
Associate of Science - Early Childhood Education
Georgia Piedmont Technical College
Clarkston, GA05.2019
High School Diploma -
Clarkston High School
Clarkston, GA05.2016
Skills
- Customer Service
- Database Management
- LiveChat Messaging
- Computer and People Skills
- Customer Communications
- Policies and Procedures Adherence
- Patient and Empathetic
- Data Entry
- Upbeat and Positive Personality
- Spreadsheet Management
- Punctual and Reliable
Certification
- CPR and First Aid Certified
References
References available upon request.
Timeline
Administrative Assistant
Kids 'R' Kids
01.2019 - 10.2023
Call Agent
Alorica
12.2017 - 11.2018
Head Cashier
Home Depot
02.2017 - 02.2018
Ticket Taker
Event Staffing, Contemporary Services Corporation
09.2016 - 01.2017
Cashier
Kroger Company
05.2015 - 07.2016
Bachelor of Science - Early Childhood Education
Georgia State University
Associate of Science - Early Childhood Education
Georgia Piedmont Technical College
High School Diploma -
Clarkston High School