Summary
Overview
Work History
Education
Skills
Certification
Skills
Education and Training
Timeline
Generic

Myia Chambliss

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Professional client service expert with extensive experience in managing high-value accounts and delivering personalized experiences. Known for collaborative approach and consistent track record of achieving client satisfaction. Adaptable and reliable, highly skilled in communication and relationship management, ensuring seamless service delivery.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Preferred Client Specialist

Bank of America
08.2024 - Current
  • Developed personalized client engagement strategies to enhance customer satisfaction and retention.
  • Managed complex client inquiries, providing timely resolutions and building strong relationships.
  • Collaborated with cross-functional teams to streamline service delivery processes and improve efficiency.
  • Conducted in-depth needs analysis to identify opportunities for tailored product offerings.
  • Analyzed client feedback data to drive continuous service improvement initiatives.
  • Identified areas for process improvement within the department, leading to greater efficiency in managing client relationships.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Representative

Medix Staffing
01.2024 - 04.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Truit Bank
06.2022 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Made outbound calls to obtain account information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

General Dynamics/ Maximus
09.2014 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

Astrya Temp-Service
03.2023 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Evolent Health- Randstad Temp Agency
07.2022 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Representative

Bank of America Randstad Temp
04.2022 - 06.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Sussex Central High School
Stony Creek, VA
06-2000

Skills

  • Complaint resolution
  • Consultative Sales
  • De-Escalation Techniques
  • Researching
  • High-energy attitude
  • Credit card payment processing
  • Professional telephone demeanor
  • Conflict Resolution
  • Retail sales customer service
  • Microsoft PowerPoint
  • Medical terminology knowledge
  • Effective problem solving
  • Exceptional communication
  • Goal-oriented mindset
  • Client retention strategies
  • Multitasking Abilities
  • Calm and professional under pressure
  • Excellent communication
  • Reliability
  • Calm under pressure
  • Active listening
  • Effective communication
  • Problem resolution
  • Decision-making
  • Teamwork skills

Certification

  • First aid Cpr Certified
  • Medication Administration Certified
  • Medicaid Documentation and Medicaid Wavier Certified
  • Human rights and policies and procedures Certified

Skills

  • Adaptive learner
  • Positive Attitude
  • Fast learner
  • Computer Proficient
  • Great Communication and organization skills
  • Microsoft office/word power point
  • Critical Thinking skills
  • Great Time Management skills

Education and Training

other

Timeline

Preferred Client Specialist

Bank of America
08.2024 - Current

Customer Service Representative

Medix Staffing
01.2024 - 04.2024

Customer Service Representative

Astrya Temp-Service
03.2023 - 08.2023

Customer Service Representative

Evolent Health- Randstad Temp Agency
07.2022 - 03.2023

Customer Service Representative

Truit Bank
06.2022 - 12.2023

Customer Service Representative

Bank of America Randstad Temp
04.2022 - 06.2022

Customer Service Representative

General Dynamics/ Maximus
09.2014 - 12.2023

High School Diploma -

Sussex Central High School
Myia Chambliss