MYIA MOORE

Quality Control / Forklift, Clamp truck, Layer pick Operator

• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Used hand-held scanners and physical logs to accurately track item movements.
• Prepared pallets of boxes for easy transportation.
• Completed timely and accurate daily logs to keep.
• Prioritized workflow to maximize number of packages resolved and sent out for delivery.
• Researched missing packages to understand root cause of scanning failures and compiled information on disputed deliveries for management review.

Picker / EPJ Operator

• Used scanners to quickly locate and track items in warehouse.
• Picked and packed order items.
• Followed orders precisely for correct items, sizes and quantities.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

• Developed strong business relationships to provide service and value.
• Acted as first point of contact and set appointments for prospective clients.
• Utilized CRM system to track and manage leads, keeping appointments organized.
• Worked with sales team to collaboratively reach targets, consistently meeting personal quotas.
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
• Handled complaints and questions, and re-directed calls to other team members.

• Complied with company and OSHA safety rules and regulations.
• Performed regular audits of inventory items for accuracy.
• Maintained daily production goals.
• Operated multiple machines simultaneously to meet production requirements.
• Replenished materials and supplies as needed to maintain production.
• Inspected and verified orders before shipping them to customers for accurate deliveries.
• Stocked shelves, racks and cases with new or transferred merchandise.

• Forklift Certified/TDR certified.
• Trained new hires, managers and cross trained employees as needed.
• Selected packing materials based on size, quantity and fragility of package contents.
• Ability to work on feet for 10 hours and carry loads up to 75 pounds.
• Maintained compliance with company safety policies and called violations to attention of management.
• Ability to work safely independently.
• Supported coworker's learning needs and provided individualized guidance to promote goal-achievement.
• Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
• Transported packed items onto delivery vehicles.

• Managed inventory control, cash control, and store opening and closing procedures.
• Completed payroll for hourly employees.
• Interviewed candidates and onboarded new employees.
• Monitored sales activities and identified opportunities for improvement.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction.