Customer Service
TruGreen Lawn Care
Merrillville, IN
04.2024 - Current
- Ensured outstanding client satisfaction
- Successfully dealt with high call volumes both incoming and outgoing
- Implemented active listening techniques to ensure effective communication with team members and clients.
- Consistently improved customer interactions and trust through the use of exceptional empathy.
- Applied problem-solving techniques in diverse situations
- Developed strong critical thinking abilities
- Utilized patience as a key component in resolving customer concerns and inquiries.
- Effectively controlled and allocated time
- Maintained an organized work environment to ensure cleanliness.
- Demonstrated unwavering optimism and determination
- Successfully handled payment collection and appointment scheduling.
- Executed correct protocol steps and procedures for active call flows and interacting with clients.
- Personalized communication strategies for phone conversations
- Demonstrated ability to swiftly adapt to different work settings.
- Generated reports summarizing customer service statistics.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Provided customer service support to internal departments.
- Demonstrated efficient and high-quality work performance under time pressure
- Identified opportunities to improve customer service processes.
- Detail-oriented.