Myia Owens
Snellville,GA
Summary
Motivated Medical office Administrator seeking to supply solid organizational and communication skills in a medical or healthcare setting where teamwork and patient service excellence is our number one priority.
Overview
7
7
years of professional experience
Work History
Patient Connection Associate
Premier Staffing- Piedmont
10.2023 - Current
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
Charge Entry Specialist- ED
Northside Gwinnett Hospital
11.2021 - Current
- Enhanced revenue cycle management through timely and accurate charge entry for medical procedures and services.
- Reduced errors in charge capture by maintaining up-to-date knowledge of CPT, ICD-10, and HCPCS codes.
- Supported the auditing process, thoroughly reviewing medical records to validate appropriate coding and charging practices.
Secretary Scheduler- Radiology
Northside Gwinnett Hospital
11.2022 - 09.2023
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Scheduler- Orthopedics and Sports Medicine
Children's Healthcare Of Atlanta
06.2022 - 12.2022
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
Health Information Specialist
Ciox- Piedmont
01.2021 - 05.2021
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Reduced billing errors and increased revenue with thorough reviews of insurance claims and documentation requirements.
Customer Resolution Specialist- Supervisor
Amazon.com
03.2017 - 03.2021
- Collaborated with team members to develop new strategies that reduced customer complaints significantly.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Certification - CPC And CCS Coding
AMCI
Online05.2024
Associate of Applied Science - Medical Assisting
Bauder College
06.2010
Skills
- ICD-10-PCS coding
- Schedule Management
- Healthcare Billing Familiarity
- Electronic Health Record Expertise
- Data Entry Accuracy
- CPT Coding Knowledge
- Medical Terminology
- Excellent Communication
- Good Telephone Etiquette
- Remote Office Availability
Timeline
Patient Connection Associate
Premier Staffing- Piedmont
10.2023 - Current
Secretary Scheduler- Radiology
Northside Gwinnett Hospital
11.2022 - 09.2023
Scheduler- Orthopedics and Sports Medicine
Children's Healthcare Of Atlanta
06.2022 - 12.2022
Charge Entry Specialist- ED
Northside Gwinnett Hospital
11.2021 - Current
Health Information Specialist
Ciox- Piedmont
01.2021 - 05.2021
Customer Resolution Specialist- Supervisor
Amazon.com
03.2017 - 03.2021
Certification - CPC And CCS Coding
AMCI
Associate of Applied Science - Medical Assisting
Bauder College