Summary
Overview
Work History
Education
Skills
Interests
Cover Letter
Timeline
Generic

Myia Sorrells

Liberty Township,OH

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Member service REP II (CC)

Kemba Credit Union
11.2023 - Current
  • Answering phone calls and written questions, concerns, and complaints regarding membership
  • Providing information on membership fees, policies, processes, benefits, products, and services
  • Actively listening to members and identifying their needs
  • Recommending and cross-selling products and services to members and potential members
  • Investigating and resolving or escalating membership and payment issues
  • Assessing member eligibility and processing payments, applications, and requests
  • Documenting all inquiries and maintaining accurate membership records

MSR (Personal Banker) I & Vault Manager

Kemba Credit Union
09.2022 - 11.2023
  • Opens and closes different account types: Personal, Business, IRA/HSA, Representative Payee, Memorial, and Trust Accounts
  • Responsible for understanding account terminology
  • Closes on Auto, Credit Card, Personal, Home Equity, Mortgage Loans
  • Carries out ACH, ATM, Card Disputes and Stop Payments
  • Opens and closes the Branch as scheduled for the month
  • Mails letters, books appointments, responds to emails, phone calls, messages from members and different departments within the Credit Union
  • Distributes cash and coins to tellers throughout the day
  • Orders and receives cash/coin weekly from the FED for Branch
  • Responsible for carrying out monthly audits, verifying cash totals and filing total documents
  • Balances vault daily and secures alarm after hours

Bank Teller

Kemba Credit Union
05.2021 - 08.2022
  • Represents the Credit Union in a courteous and professional manner, while receiving share deposits and loan payments in person or by mail
  • Processes cash advances, cashier’s checks, money orders and similar transactions
  • Monitors and verifies deposit amounts and examines documents for endorsement and negotiability
  • Daily tasks consist of opening and closing computer terminal accounts and keeps the drawer locked and secure when away from it
  • Balances drawer at the end of the day
  • Detects and resolves discrepancies promptly

TeaM MEMBER

Chick-fil-A
07.2017 - 07.2018
  • Perform guest services and food preparation duties for about 300 customers a day
  • Follow restaurant guidelines, adhered to all safety policies and health regulations
  • Greet customers, take orders, and complete transactions on the cash register
  • Balance drawer daily and implement general math skills
  • Maintain a clean work environment to ensure proper hygiene in the workplace
  • Provide customer service in response to order issues to ensure satisfaction

Education

Diploma -

Princeton High School
Sharonville, OH
05.2018

Skills

  • Problem solving
  • Time management
  • Multi-Tasking
  • Communication
  • Organized
  • Attention to detail
  • Microsoft office
  • Adaptable
  • Teamwork and collaboration

Interests

  • Reading
  • Youth Development Programs
  • Cooking
  • Drawing and Painting
  • Travel


Cover Letter

With the enclosed resume, I am writing to express my strong interest in the Account Service Specialist position at US Bank.

 I reviewed the application on your website and was encouraged to apply. I believe that writing would give information and detail about my past and current job history. My experience as a Member Service Representative and Personal Banker has allowed me to understand and fulfill daily tasks of scanning, organizing documents, scheduling appointments, recording information, executing several financial services, building customer and team relationships and delivering the best service. I have great organizational skills, attention to detail, and passion for providing efficient administrative functions. I am confident that these skills, combined with strong work ethic and dedication, make me a great fit for the Account Services Specialist position. Thank you for considering my application. I look forward to the possibility of contributing to the continued success of US Bank and discussing this opportunity with you.

Timeline

Member service REP II (CC)

Kemba Credit Union
11.2023 - Current

MSR (Personal Banker) I & Vault Manager

Kemba Credit Union
09.2022 - 11.2023

Bank Teller

Kemba Credit Union
05.2021 - 08.2022

TeaM MEMBER

Chick-fil-A
07.2017 - 07.2018

Diploma -

Princeton High School
Myia Sorrells