Summary
Overview
Work History
Education
Skills
Timeline
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Myia Weston

Atlanta,GA

Summary

Well-qualified and versatile support professional with positive and friendly demeanor. Skilled in handling data, technical issues and personnel support tasks in distributed environments. Self-motivated and attentive with good interpersonal and problem-solving abilities, effective communication skills and solid history of tackling diverse and challenging requirements. Offering 8 years of experience in the customer service industry.

Overview

9
9
years of professional experience

Work History

Desktop Support Specialist

Carters Oshkosh
11.2022 - 09.2023
  • Managed over 100s of end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security policies.
  • Enhanced helpdesk ticketing system.
  • Learned and implemented new software testing procedures.
  • Purchased, setup and installed new computers.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.

Support Center Analyst

Rollins
02.2020 - 11.2022
  • Function as a point of contact for incidents and service requests from end users by phone and email.
  • Solve problems and be able to present technical information to users with different technical skill levels.
  • Configure and troubleshoot various equipment and peripherals, including iPhone, iPad, Desktops/Laptops, printers and more.
  • Support and configure the software applications like email plugins, CRM system, Outlook, Internet Explorer, timekeeping, customer presentation applications, VPN and others.
  • Employ device management tools in supporting users and requested applications.

Customer Service Representative

TSYS
08.2019 - 01.2020
  • Answering inbound calls in a timely manner to answer questions regarding credit accounts.
  • Processed payments and redeemed credit rewards for customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.

Server/Bartender

Cherokee Town & Country Club
02.2017 - 07.2019
  • Welcomed customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
  • Selected and mixed ingredients, garnished glasses and served beverages.
  • Responsible for inventory management for events, keeping the bar fully stocked.
  • Setup and maintained a clean bar adhering to health and safety regulations.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server/Bartender

Atlanta Braves Allstar & Grill/Airport
03.2015 - 04.2017
  • Delivered 5 STAR Customer Service, greeting customers as they entered the restaurant.
  • Maintained a clean and sanitary environment for patrons and employees.
  • Promptly processed food and beverage orders with precision.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

Henry County High School
Mcdonough, GA

Skills

    • Software Diagnosis
    • Active Directory
    • Cisco Anyconnect
    • InTune
    • Device Management
    • ServiceNow
      • MS Office
      • Software and Hardware Assistance
      • Logging Support Tickets
      • Computer Hardware Knowledge
      • Inventory Management
      • Remote Support

Timeline

Desktop Support Specialist

Carters Oshkosh
11.2022 - 09.2023

Support Center Analyst

Rollins
02.2020 - 11.2022

Customer Service Representative

TSYS
08.2019 - 01.2020

Server/Bartender

Cherokee Town & Country Club
02.2017 - 07.2019

Server/Bartender

Atlanta Braves Allstar & Grill/Airport
03.2015 - 04.2017

High School Diploma -

Henry County High School

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Myia Weston