Myia Williams

• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
• Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
• Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
• Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
• Enhanced client life skills through development and implementation of educational programs and activities.
• Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.

• Perform general planning, development, and operation of senior programs, services and activities designed to meet the needs of all seniors within the city.
• Plan and direct an expanding flexible senior program for all segments, groups, and interest levels of the city.
• Coordinate daily activities and special events at Senior facility through monthly calenders
• Recommend the purchase of supplies and equipment for the operation of programs and facility
• Monitor usage of facility to ensure the safety, security and proper maintenance and utilization by program participants
• Perform public relations marketing duties to promote programs and services
• Transport participants and city officials on designated field trips and tours
• Schedule and direct special events at facility, assist with "Senior Panthers in Action" activities, and fundraisers.
• Provide a variety of administrative duties, prepare reports of participation, inventories, project summaries and field trip records.
• Assist in the development of the annual departmental budget

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success. Complete employee performance appraisals, conduct interviews and make hiring recommendations
• Established strategic partnerships with external organizations, expanding program reach and impact through the use of flyers, press releases, and other promotional materials
• Ensure compliance with all applicable rules, regulations, standards, policies and procedures; explain procedures to individuals using facilities and program participants; ensure adherence to safety procedures
• Supervise registration and collection of payments for program/activities and facility rentals
• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment
• Plan, administer and supervise a diversified recreation program for all ages - classes, special events, community yard sales, Easter Egg Hunt, camps, concerts, festivals, parades and holiday events. Coordinate setup of facilities, obtain speakers and participants, schedule officials and workers
• Perform customer service functions via telephone and in person; respond to questions, complaints, or requests for services
• Review attendance/time sheet records, rules and regulations, job applications, insurance forms and other related correspondence

• Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
• Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
• Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
• Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
• Developed network relationships with industry professionals to enhance community awareness and promote services.
• Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
• Coordinated large-scale events that showcased the organization''s mission and services, attracting new supporters and raising awareness about key issues.
• Increased community engagement by organizing outreach events and coordinating with local organizations.

• Organize and maintain provider files and financial records for each program assigned to unit. Set up and maintain filing system. Classify, sort, transfer/retrieve documents as requested. Update spreadsheets and financial logs related to providers program qualifications. Maintain confidentiality of information according to departmental policy.
• Coordinate work activities with other staff (internal and external). Review and prepare accurate financial documents in a timely manner.
• Maintain and apply knowledge of Medicaid policies and procedures. Understand and comply with federal, state, and agency policies and procedures.

• Boosted team efficiency through clear communication and collaboration with fellow healthcare associates.
• Reduced wait times for appointments by implementing effective scheduling strategies.
• Promoted health and wellness within the community through participation in outreach events and educational programs.
• Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Communicated with people from various cultures and backgrounds on application process.
• Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
• Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
• Enhanced client satisfaction by providing efficient and accurate WIC services.
• Ensured compliance with federal and state regulations, maintaining accurate documentation at all times.
• Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
• Organized food vouchers distribution process efficiently ensuring timely access for eligible families.
• Conducted thorough assessments of family needs to accurately determine benefit allotments.
• Maintained detailed records of client interactions, facilitating smooth communication between team members.
• Improved program efficiency through meticulous data entry of client information while adhering to strict confidentiality policies.
• Updated client information regularly within the database system to ensure accurate recordkeeping.