Myia Williams
Sterling Heights,MI
Summary
Enthusiastic hospitality professional with a strong background in customer service and team collaboration. Skilled in sales, cash management, and maintaining organization during peak hours, ready to enhance guest experiences and drive business profitability.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Server
Big Boy Restaurant
Troy, MI
02.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took orders accurately and communicated them to kitchen staff.
- Delivered food and beverages promptly to guests at tables.
- Maintained cleanliness of dining area and ensured proper table settings.
- Assisted with training new servers on restaurant policies and procedures.
- Handled customer inquiries and resolved issues effectively and politely.
- Managed cash register operations during busy shifts with accuracy.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Host
Chili's Bar and Grill
Troy, MI
01.2024 - 07.2025
- Greeted and seated guests promptly in a welcoming manner.
- Managed waitlist effectively during peak dining hours.
- Provided menu information and answered guest inquiries confidently.
- Coordinated with servers to ensure smooth table turnover.
- Assisted with restaurant cleanliness and organization throughout shifts.
- Monitored dining area for guest satisfaction and needs regularly.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Churchill Community Education Center
Royal Oak, MISkills
- Customer service
- Point of sale operations
- Team collaboration
- Cash handling
- Item promotion
- Leadership
- Memory retention
- Strong work ethic
- Calm demeanor
- Sales expertise
- Multitasking
- Organization
- Time management
- Adaptability
- Problem solving
- Teamwork
- Upselling
- Professionalism
- Analytical thinking
- Negotiation
Affiliations
I enjoy spending quality time with my family and exploring nature, which helps me stay curious and open to new experiences. I also value meeting new people, as it allows me to build strong connections and improve my communication skills.
Timeline
Server
Big Boy Restaurant
02.2025 - Current
Host
Chili's Bar and Grill
01.2024 - 07.2025
Churchill Community Education Center