Hi, I’m
Myikaila Moore
Aurora,CO
Summary
Positive, upbeat customer service representative brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
years of professional experience
Work History
Brother's Redevelopment IncEaton, Colorado
Housing Navigator
10.2021 - 01.2023
Job overview
- Reviewed documentation and input data into computer system to provide housing resources.
- Tracked and monitored applications for housing resources for over 1200 clients using various computer systems.
- Coordinated with local agencies to provide housing and prevent homelessness.
- Maintained database of housing resources, landlords and management companies.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Coordinated referrals and direct support for at-risk homeless clients.
- Collaborated on program operations and relayed participant feedback for improvements.
- Spoke with outreach and housing groups to expand community engagement and program outreach.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered client telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of client calls with minimal wait times.
- Offered advice and assistance to clients, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Rent the RunwayLonetree, CO
Customer Service Representative
10.2019 - 03.2020
Job overview
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Made outbound calls to obtain account information.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Relayed productive customer feedback to marketing teams.
- Trained new employees on procedures and policies to maximize team performance.
- Upheld privacy and security requirements established by Rent the Runway regulatory agencies.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Exceeded company productivity standards on consistent basis.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer account information to determine current issues and potential solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Documented conversations with customers to track requests, problems and solutions.
Professional Case ManagementDenver, CO
Administrative Assistant
06.2017 - 06.2019
Job overview
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Conducted research using various media sources to obtain relevant data for staff requirements.
Rue 21 StoreDenver, CO
Sales Associate
02.2016 - 12.2018
Job overview
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Helped average of 100+ customers per day by responding to inquiries and locating products.
- Worked with fellow sales team members to achieve group targets.
- Won store sales competition for fragrance sales, resulting in 5% groth in fragrance sales.
MIle High Behavioral Healthcare (High School)Denver, CO
Administrative Assistant
06.2012 - 01.2016
Job overview
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Directed customer communication to appropriate department personnel.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Controlled building access by supplying key cards to employees and visitors.
Education
East High SchoolDenver, CO
High School Diploma
05.2017
University Overview
- Honor Roll Senior Year of 2017
- Angels Foundation Scholarship Recipient
- First Gen Scholarship Recipient
- Awarded Colorado Black Young Table Award
- 3.9 GPA
Skills
- Store maintenance
- Shipping and receiving understanding
- Retail sales customer service
- Inbound and Outbound Calling
- Adaptive team player
- High-energy attitude
- Customer relations
- Technologically savvy
- Call Center Operations
- In-store support
- Problem-solving abilities
- Treatment Options
- Critical Thinking
- Client Interaction
- Suicide Prevention
- Social Perceptiveness
- Detailed Documentation
- Crisis Prevention Intervention
- Active Listening and Communication
- Case Management
- Tenant Rights
- Corporate Social Responsibility
- Active Listening
- Teamwork and Collaboration
- Mental Illness Treatment
- Government Subsidy Programs
- Client Assistance Referrals
- Customer Support
- Case Planning and Management
- Emergency Preparedness
- Customer Retention Strategies
- Issue and Complaint Resolutions
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Patient and Empathetic
- Computer Proficiency
- Cultural Awareness
Timeline
Housing Navigator
Brother's Redevelopment Inc
10.2021 - 01.2023
Customer Service Representative
Rent the Runway
10.2019 - 03.2020
Administrative Assistant
Professional Case Management
06.2017 - 06.2019
Sales Associate
Rue 21 Store
02.2016 - 12.2018
Administrative Assistant
MIle High Behavioral Healthcare (High School)
06.2012 - 01.2016
East High School
High School Diploma
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