Myint Thu Zar Maw
Bangkok,Thailand
Summary
Experienced hospitality professional with a strong background in guest relations, front office operations, and team leadership. Demonstrated ability to improve operational efficiency and provide exceptional guest experiences within luxury hotel settings. Committed leader dedicated to achieving performance targets and upholding high service standards.
Overview
5
5
years of professional experience
Work History
Duty Manager
Park Royal Hotel
2024.03 - 2024.07
- Managed daily operations, optimizing efficiency and guest satisfaction.
- Led staff training, task assignment, and performance evaluations.
- Resolved operational issues, ensuring smooth workflows.
- Fostered a positive work environment and achieved department goals.
- Actively monitored guest feedback and implemented improvements.
Guest Relation Supervisor (Front Office Supervisor)
Salamander Hotel
2023.03 - 2023.11
- Supervised front desk operations, maintaining high service standards.
- Trained and motivated staff to upsell services and increase revenue.
- Coordinated VIP guest services and special events.
- Facilitated staff development and growth.
- Addressed guest feedback and enhanced operations.
Guest Service Agent
The Roosevelt Waldorf Astoria Hotel
2022.11 - 2023.03
- Delivered excellent customer service, improving guest satisfaction and retention.
- Handled cash floats, room service, and guest inquiries efficiently.
- Ensured full knowledge of hotel amenities to better assist guests.
- Coordinated guest services, including wake-up calls and special requests.
- Monitored guest experiences and responded to concerns promptly.
Front Office Agent
Leonardo Boutique Hotel
2022.04 - 2022.10
- Managed guest check-ins/outs according to high service standards.
- Processed payments and balanced cash floats accurately.
- Promoted upsell opportunities for additional hotel services.
- Coordinated with housekeeping for timely room turnovers.
- Provided personalized guest services and recommendations.
Room Service Server
The Dolder Grand Hotel
2021.12 - 2022.03
- Took and delivered room service orders promptly and accurately.
- Maintained in-depth menu knowledge and upsold additional items.
- Ensured smooth communication between the kitchen and guests.
- Processed transactions accurately and handled guest charges.
- Delivered high-quality service, ensuring guest satisfaction.
Operational Manager
Hotel
2021.07 - 2021.12
- Participated in training programs and instructor workshops
- Assisted with recruitment and training of new future managers, while also monitoring the productivity of current managers.
- Managed hotel operations in collaboration with senior management.
- Monitored staff performance and ensured operational efficiency.
Food and Beverage Attendant
Hotel Christiania
2019.12 - 2020.03
- Delivered professional service in a fast-paced dining environment.
- Managed reservations and assisted guests with menu selections.
- Set up and broke down dining areas while maintaining cleanliness.
- Processed payments accurately and provided excellent guest service.
- Assisted with buffet setup and ensured timely food delivery.
Education
Postgraduate Diploma in Hotel Management -
Hotel & Tourism Management Institute (HTMi): Switzerland
01.2022
Manager In Training -
Hotel & Tourism Management Institute (HTMi): Switzerland
01.2020
Bachelor of Arts specialized in Chinese Language -
Yangon University of Foreign Language, Myanmar
01.2018
Skills
- Opera PMS system
- Hotsos (Amadeus ticketing)
- OnQ PMS system
- Optima system
- Microsoft Office
- Resy/OpenTable/Sevenrooms
- Certified Trainer
- Conflict Management
- Attention to details
- Problem-solving and initiative
- Organization and time management
- Customer service skills
- Job-specific operational skills
- Adaptability
- Multitasking
Personal Information
Date of Birth: 06/13/96
References
Yarisa Almodovar (Director of Hospitality at Salamander Hotel Washington DC )
yalmodovar@salamanderdc.com
+1 202 554 8588
Pascal Rhyner ( General Manager of Leonardo Hotels Zurich)
pascal.rhyner@leonarddo-hotels.com
+41 799 354 542
Reference letters available upon request.
Languages
English
Full Professional
Burmese
Native or Bilingual
Chinese (Mandarin)
Professional Working
German
Elementary
Timeline
Duty Manager
Park Royal Hotel
2024.03 - 2024.07
Guest Relation Supervisor (Front Office Supervisor)
Salamander Hotel
2023.03 - 2023.11
Guest Service Agent
The Roosevelt Waldorf Astoria Hotel
2022.11 - 2023.03
Front Office Agent
Leonardo Boutique Hotel
2022.04 - 2022.10
Room Service Server
The Dolder Grand Hotel
2021.12 - 2022.03
Operational Manager
Hotel
2021.07 - 2021.12
Food and Beverage Attendant
Hotel Christiania
2019.12 - 2020.03
Postgraduate Diploma in Hotel Management -
Hotel & Tourism Management Institute (HTMi): Switzerland
Manager In Training -
Hotel & Tourism Management Institute (HTMi): Switzerland
Bachelor of Arts specialized in Chinese Language -
Yangon University of Foreign Language, Myanmar
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