Myisha Hall
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
American Safety Council
03.2021 - 08.2024
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Processed purchase orders and invoices in accordance with company procedures.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food Service Worker
Orange County Public Schools
09.2018 - 11.2021
- Facilitated collaborative team efforts within the cafeteria environment, working closely with fellow Student Food Service Workers and kitchen staff to ensure smooth operations.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Demonstrated excellent time management skills by effectively prioritizing tasks during peak service hours without sacrificing quality of care provided to customers.
- Participated in regular inventory checks, ensuring adequate stock levels were maintained without excessive waste or spoilage.
- Chopped or prepared ingredients and cooked food items for meals.
- Stored and organized incoming food and supplies.
- Set up, broke apart, and cleaned up serving areas at beginning and end of day.
- Managed cash transactions accurately, maintaining accountability for all funds received during shifts.
- Handled high-pressure situations calmly during busy mealtimes, maintaining a professional demeanor and ensuring students were served promptly.
- Enhanced customer satisfaction by providing efficient and friendly food service to students.
- Provided exceptional customer service, addressing student inquiries or concerns promptly and professionally.
- Reduced food waste by implementing proper portion control measures while serving meals.
- Notified supervisor of low stock as reminder to order ingredients, supplies and products.
- Assisted with mealtimes by plating food when working serving line.
- Collaborated with kitchen staff to prepare nutritious and appealing meals for students daily.
- Maintained a clean and sanitized work environment, ensuring compliance with health regulations.
- Streamlined food preparation processes for quicker meal distribution during busy lunch periods.
- Monitored food service areas by checking holding temperatures and appearance.
- Assembled kitchen and serving equipment.
Assistant Teacher
Saint Mark Enrichment Center
06.2014 - 06.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Communicated with parents to inform about child's progress and classroom behavior.
- Increased parent involvement through regular communication about their child''s achievements and areas needing improvement.
Cashier
Walmart
03.2010 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Bagger
Public Grocery Store
08.2005 - 09.2007
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Bagged customer purchases while paying mind to industry best practices.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Answered customer inquiries and provided product guidance.
- Provided product knowledge to help customers select best products.
- Followed safety protocols to prevent accidents and injuries.
- Enhanced customer experience by engaging in polite and friendly conversations during checkout.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2008
Skills
- Costumer Service (3 years)
- Maintenance (5 years)
- Problem solving (5 years)
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Product Knowledge
- Order Processing
- Team Development
- Documentation
- Administrative Support
- De-Escalation Techniques
- Technical Support
- Live chat support
- Product Sales
- Order Fulfillment
- Account updating
- Service Upselling
- Reading Comprehension
Roles And Responsibilities
- Assisted customers with completing online courses, and troubleshooting.
- Assisted with enrollment into online CE courses and provided general information for customer accounts.
- Communication Receptive and responsive to others input, listens attentively to others to understand directions or need for assistance.
Socialnetworks
- Facebook, https://Carol Sepanik
- Linkedin, https://www.linkedin.com/in/lynn-violante-119a34184/
Timeline
Customer Service Representative
American Safety Council
03.2021 - 08.2024
Food Service Worker
Orange County Public Schools
09.2018 - 11.2021
Assistant Teacher
Saint Mark Enrichment Center
06.2014 - 06.2018
Cashier
Walmart
03.2010 - 06.2011
Bagger
Public Grocery Store
08.2005 - 09.2007
High School Diploma -
Dr. Phillips High School
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