Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Hi, I’m
MYISHA HARVEY
Chandler,AZ
Summary
Overview
13
years of professional experience
Work History
Best Western International
Senior IT Tech
01.2018 - Current
Job overview
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques using Microsoft office (excel, word, PowerPoint) and pertinent questions
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems of their resolution in Salesforce and or CRM.
Aetna
Employee Benefits Specialist
01.2018 - 12.2018
Job overview
- Directed and controlled various benefit programs, including 401K, medical, dental, and vision packages
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Twilight Haven
Billing Analysts
11.2015 - 11.2017
Job overview
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Determined proper codes for medical records and patient services.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Home Depot
Senior Customer Service Representative
01.2011 - 12.2015
Job overview
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Sorted documents and maintained organized filing process.
Education
Edison High School
High School Diploma
University Overview
Skills
- Customer Service
- Time Management
- Data Review
- Alphanumeric Entry
- Financial Reporting
- Data Entry
Timeline
Senior IT Tech
Best Western International
01.2018 - Current
Employee Benefits Specialist
Aetna
01.2018 - 12.2018
Billing Analysts
Twilight Haven
11.2015 - 11.2017
Senior Customer Service Representative
Home Depot
01.2011 - 12.2015
Edison High School
High School Diploma
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