Myisha McClain
National Litigation Law Group
Oklahoma City,OK
19
Years of experience
Administrative Legal Assistant supporting settlement negotiations, client intake, and file control for delinquent account matters. Coordinates creditor communication, explains basic legal procedures, and keeps electronic files plus hard copy records accurate and accessible. Also supports team consistency by reinforcing established processes and training new hires, and reviewing routine documents.
Work History
Administrative Legal Assistant
10 Years 8 Months- Negotiate 10 delinquent accounts per week with creditors to secure favorable settlement terms for clients.
- Manage routine client communications, explain basic legal procedures, and guide clients through the intake process.
- Create and maintain electronic and hard copy case files with accurate, organized documentation.
- Train new hires on call etiquette to support consistent, professional client interactions.
- Coach new hires on negotiation techniques to strengthen team consistency during creditor conversations.
- Review routine documents and escalate issues as needed to keep delinquent-account cases moving efficiently.
Data Indexer
2 Years 9 Months- Handle 30 billing inquiries per day by answering inbound calls and resolving customer questions.
- Answered inbound calls to resolve billing inquiries and communicate clear next steps to clients.
- Carefully reviewed regulatory documents, performed data entry, and coded records using a predefined list of values.
- Escalated identified issues to the next-level supervisor and supported case file organization for follow-up.
Scanning Clerk
1 Year- Operated a commercial Opex bulk scanner to process high volumes of documents efficiently.
- Converted physical records into digital copies for retention and long-term document management.
- Organized scanned files across local, network, and cloud storage to improve document accessibility.
- Handled user requests for documents and information while maintaining accurate record access.
- Supported document management initiatives by keeping scanned records organized and available for retrieval.
Property Tax Specialist
1 Year 2 Months- Copy and scan tax bill information into Doculogic, keeping supporting records complete and easy to retrieve.
- Update property tax software with current ownership and parcel data to keep records aligned with account activity.
- Prepare reports on assessment findings, tax liabilities, and payment status for internal review.
- Research property tax requirements and payment details to support timely handling of outstanding balances.
- Coordinate tax bill follow-up with internal teams and respond to record questions with clear, accurate communication.
Customer Service Rep
1 Year 6 Months- Documented all customer interactions accurately to maintain complete records and support follow-up on recurring concerns.
- Answered inbound calls, clarified customer questions, and provided calm, professional communication throughout each interaction.
- Addressed complaints by troubleshooting service problems and guiding customers through next steps to reach resolution.
Education
Certification - Business Technology
Skills
Legal document preparation
Case file management
Legal intake processing
Regulatory document review
Client records organization
Client communication
Settlement negotiation
Collections follow-up
Call handling
Issue escalation
Timeline
Administrative Legal Assistant
National Litigation Law Group
02.2016 - CurrentRead More
Scanning Clerk
Robert Half Technology
05.2014 - 05.2015Read More
Data Indexer
Express Personnel
04.2013 - 01.2016Read More
Property Tax Specialist
Vericrest Financial Inc.
03.2011 - 05.2012Read More
Customer Service Rep
Express Personnel
11.2007 - 05.2009Read More
Moore-Norman Technology Center
Certification from Business Technology
Read More