Myisha Muse
Suitland,MD
Overview
19
19
years of professional experience
Work History
Financial Consultant
PNC Bank
Largo, MD
05.2019 - Current
- Banking professional successful at cross-selling bank products and creating a positive and friendly customer service environment
- Hardworking and outgoing Financial Consultant who consistently exceeds company objectives to secure client satisfaction and loyalty
- Maximizing sales and service performance by selling PNC products with services new and exciting clients to drive profits, increase customer enrollment and engagement
- Working with team and branch manager with meeting monthly quotas regarding sales to maintain company standards in both financial and customer service excellence
- Conduct sales calls to maintain current and new business relationships
- Assessed client’s financial situations to develop strategic financial planning solutions
- Service current business relationships through ongoing account reviews
- Cross trained and provided support for other PNC branch locations when needed
- Guaranteed positive customer experiences, resolved customer complaints and shared benefit of new technology
- Recommended and helped customers select merchandised based on their needed
- Processing transactions, checking cashing, and check deposit, loan payments and product explanations
- Complies with bank operations and security procedures
- Maintains customer confidence and protects banks operations by keeping information confidential
Sales Team Leader
Kipling-USA
Oxon Hill, MD
06.2017 - 02.2019
- Planned and managed all visual merchandising
- Established great rapport with returning customers while executing outstanding customer service
- Skilled at determining customer needs and exceeded sale goals on a consistent basis
- Recruited and trained new hires
- Identified and implemented new procedures to improve productivity, output and customer service delivery
- Accessed personal customer style to find best-tasted and suited items
- Encouraged a team atmosphere as well as assist management with scheduling and performance improvement
- Provided management with style ideas that should be promoted and strategically marketed
- Store Closure
Visual Merchandiser
Armani Exchange
Arlington, VA
05.2014 - 03.2017
- Worked with Store Manager to implement and develop visual merchandising ideas and strategy keeping in focus with brand objectives
- Partnered with store managers to execute seasonal visual merchandising ideas and concepts
- Maintained company visual standards ensuring new merchandise prompted sales; the store was marked as the top selling store (Armani Exchange) in 2015
- Traveled to various store sites to train and orient new hires
- Instructed new staff on standard operation procedures and best practices to maximize sales
- Maintained and created displays that encouraged and promoted customer sales
Visual Merchandiser Manager
Bath & Body Works
Arlington, VA
06.2013 - 05.2014
- Managed a team of 20 visual merchandising team members promoting store aesthetics that targeted core merchandise/product
- Facilitated 'first-in-store' area wide visual standards for new product launches
- Worked closely with buyers, promotions and marketing specialists
- Designed window and internal product displays
Product Manager
Victoria Secret
Hyattsville, MD
09.2006 - 06.2013
- Stabilized declining sales by developing and executing strategic sales matrixes to increase customer purchases
- Executed procedures to revitalize outdated products and coordinated those efforts with visual merchandising strategies
- Lead innovative customer service initiatives that nurtured positive customer relationships
- Developed sound practices by coordinating with and building relationships with major stakeholders to highlight products
Timeline
Financial Consultant
PNC Bank
05.2019 - Current
Sales Team Leader
Kipling-USA
06.2017 - 02.2019
Visual Merchandiser
Armani Exchange
05.2014 - 03.2017
Visual Merchandiser Manager
Bath & Body Works
06.2013 - 05.2014
Product Manager
Victoria Secret
09.2006 - 06.2013
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