Myisha Richardson
Murray,UT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist/ Manager
Alorica
02.2020 - 12.2023
- Apple Card specialist my role was assisting customers with payments, transaction disputes, rewards information for Apple Card, assist customers via phone or chat with any questions or concerns with Apple Card product.
- As a savings specialist for Marcus by Goldman Sachs, my duties were to assist customers with opening up savings accounts products ranging from High Yield savings account to certificates of deposits, assisting customers with account information, deposits, withdraws via wire transfer, ACH transfers or account to account transfers, assisting customers with account issues from fraud to account lockouts.
- Apple Card Special Remediation teams as a supervisor for installment remediation. My role was assisting customers with purchases that were made to be under Apple Card monthly installments but purchase was incorrectly set up, my job was to place eligible transactions on installments and provide customer with monthly details regarding installment.
- Marcus Lending By Goldman Sachs as a Credit Specialist my role was to take inbound calls assisting customers with loan applications, advising customer of steps of loan application, loan details as well as steps needed to take, Placing OBC calls to customers requesting documents, or moving customer to next step of loan, also account verification placing 3 way calls with customer to their bank to verify account details and age. I validated documents from W-2 forms, paystubs personal bank accounts SSA documents and ETC, to calculate annual income as a credit specialist, fraud review as well as verify employment for customers.
- I was promoted to Fraud Specialist In lending department I completed fraud reviews, verified phone numbers, verify identification documents such as ID, Drivers License and Passports. Sent documents that’s appeared to be fraud to correct parties for further assessment.
- 10/13/2022 Resolutions Specialty Manager completing tech complaints for Apple Card in this role I complete complaints and cases by assisting customers with trouble shooting for the Apple Card Product
- Problems ranging from not being able to add Apple Credit Card to iPhone Wallet, unable to make purchases using the card, issues adding co-Owner/ Participant, unable to activate Apple Credit Card. Make OBC to customer to assist with troubleshooting steps, keeping track of customers who were still dealing with issue, provide good will credits when applicable, work with Apple to assist customer with issue for resolution.
Housekeeper
RL Hotel
05.2019 - 08.2019
- Clean hotel rooms, replace linen and towels. Make beds and replace coffee and any other items needed to make stay at hotel feel like home.
CSR - Customer Service Representative
Black Turtle Services
10.2019 - 01.2020
- My duties were to answer inbound calls and assist customers with applications for healthcare.
Guest Service Representative
Motel 6 / Studio 6
06.2019 - 09.2019
- Checking guest in and out of rooms, making sure guest are satisfied with room and assisting in any other problems or concerns guest may have.
Waitress/Cashier
Ez Brunch Diner
08.2015 - 03.2019
- As a waitress my job was to keep up with all customers, keep eating areas clean and stocked, make smoothies, clean smoothie machine
- Keep a patient helpful mind all day while I'm work areas
Homemaker
Homemakers Services of the Metropolitan Area
05.2007 - 05.2013
- My position at this job was to maintain living areas for clients
- Cooking, cleaning, fining clients meds and attending trips with client(supermarkets, laundry mat, doctor appointments etc)
Education
High school or equivalent - Business
Martin Luther King Jr. High School
Philadelphia, PA06.2006
Skills
- Customer Service
- POS
- Sales
- Server
- Training
- Guest Service
- Hostess
- Front Desk
- Cleaning Experience
- Customer service
- Guest services
- Account Management
- Microsoft Office
- Time Management
- Human Resources
- Call Center Operations
- Industry Regulations
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Decision-Making
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Customer Relations
- Training and mentoring
- Handling Escalations
- Product Knowledge
- Positive and Constructive Feedback
- Work Prioritization
- MS Office
- Complaint resolution
- Issue Resolution
- Policy Enforcement
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Specialist/ Manager
Alorica
02.2020 - 12.2023
CSR - Customer Service Representative
Black Turtle Services
10.2019 - 01.2020
Guest Service Representative
Motel 6 / Studio 6
06.2019 - 09.2019
Housekeeper
RL Hotel
05.2019 - 08.2019
Waitress/Cashier
Ez Brunch Diner
08.2015 - 03.2019
Homemaker
Homemakers Services of the Metropolitan Area
05.2007 - 05.2013
High school or equivalent - Business
Martin Luther King Jr. High School