Myisha Sampson
Seffner,FL
Summary
Dedicated, organized, and team-oriented individual with a strong focus on providing outstanding customer service. Excellent communication and interpersonal skills for effective collaboration with coworkers and customers. Proficient in implementing best practices to assist others. Meticulous attention to detail and ability to carry out tasks with minimal supervision. Pride in maintaining exacting standards for cleaning tasks and janitorial equipment care. Collaborative work with the housekeeping team for efficient task accomplishment. Deep understanding of cleaning services, hospitality management, and exceptional customer service skills.
Overview
19
19
years of professional experience
Work History
Supervisor
Wawa
10.2021 - Current
- Provided outstanding customer service by addressing concerns promptly.
- Managed high-pressure environments while serving more than 300 clients each day.
- Upheld high levels of enthusiasm in dynamic, high-pressure environments.
- Maintained strong performance while handling diverse shift requirements such as nights and holidays.
Customer Service Representative
Maximus
03.2017 - 10.2021
- Handled numerous phone inquiries.
- Executed tasks utilizing technology tools like telephones, e-mail, and web browsers.
- Guide callers through the process of finishing internet applications.
- Delivered efficient solutions for clients.
- Provided detailed explanations to prospective customers regarding offered solutions.
- Applied effective listening techniques for understanding customer issues.
Housekeeping
The Henry
02.2014 - 03.2017
- Delivered high-quality housekeeping services to uphold standards of a renowned hotel.
- Identified and communicated equipment needs and malfunctions to supervisor.
- Managed various tasks to sustain hygienic floors.
- Ensured compliance with safety standards during preparation of cleaning solutions.
- Performed thorough cleaning and sanitation of bathrooms including sinks, tubs, floors, and commodes.
- Maintained cleanliness by ensuring timely trash removal.
- Ensured seamless coordination through regular communication with residents, clients, and leadership personnel.
- Followed infection control policies and procedures to maintain a sanitized environment.
Relief Manager
Public Storage
06.2006 - 02.2014
- Monitored and upheld storage unit standards.
- Conducted collection, reservation, and past due calls daily.
- Performed routine inspections to ensure a clean and orderly environment.
- Ensured cleanliness by regularly mopping and sweeping.
- Prepared vacant spaces for new occupancy through thorough sanitization.
- Organized documents efficiently, oversaw surveillance systems consistently, upheld cleanliness standards with routine disposal of waste.
- Ensured cleanliness of workplace with regular maintenance.
- Removed smudges, streaks, and dirt from windows to ensure clarity.
- Maintained cleanliness in break area.
Education
High school diploma -
05.2006
Skills
- Communication skills
- Cleaning Experience
- Conflict Management
- Technical sales
- Profit & Loss
- Hospitality
- Upselling
- Retail Sales
- Wireless sales
- Front desk
- Supervising Experience
- Guest Services
- Inventory Control
- Data entry
- Cash Handling
- Store Management Experience
- Merchandising
- Customer service
- Commercial Cleaning
- Cashiering
- Organizational Skills
- Hotel management
- Management
- Inventory management
- Leadership
Timeline
Supervisor - Wawa
10.2021 - Current
Customer Service Representative - Maximus
03.2017 - 10.2021
Housekeeping - The Henry
02.2014 - 03.2017
Relief Manager - Public Storage
06.2006 - 02.2014
Freedom High School - High school diploma,
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