MYISHA SULLINS
Product Manager
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
12
12
years of professional experience
Work History
Credit Investigator
Credit First National Association
Cleveland, OH
09.2015 - Current
- Responsible for investigating pended applications; gather & verify all key customer information to accurately process new account applications
- Work with a high level of autonomy to deliver a top tier customer service helping with payments, providing clear guidance on statements, and proactively helping to answer any questions the customer has with a personable, professional, and resourceful manner
- Conduct investigations; process credit card applications for customers/merchants, check & verify information, identify fraudulent applications
- Consistently achieved over 90%+ positive customer feedback scores; recognized by manager for swiftly deescalating calls with composure
- Instrumental in assisting merchant calls with account look ups, processing sales, credit card applications, and other general questions
- Leverage various tools and resources to perform detailed research, analysis, and due diligence of invalid information and high risk applications
- Contact customers and other parties to gather information and clarify inconsistent, incorrect or missing information
- Identify and present innovative opportunities to enhance controls to gain efficiencies and reduce fraud losses.
Cashier
Auntie Anne’s
Cleveland, OH
07.2010 - 09.2015
- Cultivated strong relationships with customers by delivering an accurate and memorable service, sharing product knowledge to drive sales
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Operated with high attention to detail, applying strong project management and time management skills to ensure consistent high quality of outputs; measured or weighed flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
Skills
Decision Making
Problem-Solving
Creative problem solving
Critical Thinking
Self-Motivated
Active Listening
Training and Development
Good Telephone Etiquette
Organization and Time Management
Prioritizing
Excellent Communication
Written Communication
Analytical and Critical Thinking
Dependable and Responsible
Teamwork and Collaboration
Attention to Detail
Cultural Awareness
Affiliations
A versatile, enthusiastic, and resourceful professional with 10+ years’ customer service experience and a visceral passion for ensuring a seamless,
memorable, and comprehensive customer experience consistently. Skilled in driving customer satisfaction, retention, and repeat business while
maximizing revenues & brand reputation.
Fast learner with a positive attitude, bringing an unwavering commitment to continuous personal and professional development. Takes great pride in
communicating clearly, taking on high levels of accountability and going the extra mile to deliver on goals and targets diligently.
Self-starter with extensive hands-on experience in customer service, bringing strong organization and time management skills, with a natural ability
to build rapport and develop lasting relationships with customers at all levels.
Timeline
Credit Investigator
Credit First National Association
09.2015 - Current
Cashier
Auntie Anne’s
07.2010 - 09.2015