MyJae Harris
Philadelphia,PA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
05.2023 - Current
- Maintain regular and consistent attendance and punctuality
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
- Engage with and understand customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Seasonal Beauty Advisor
L’occitane En Provence
10.2022 - 02.2023
- Reached store sales goals, respecting all directives, selling standards, and non-negotiable
- Provided outstanding and quality customer service with every customer consultation
- Assisted and supported customers with their choices of products for themselves and as gifts
- Supported various tasks depending on store demands; ringing, wrapping, restocking, and cleaning.
Sales Associate
Heyday
02.2020 - 08.2022
- Utilized an online chat platform to communicate with clients, address inquiries, provide assistance, and resolve issues related to their subscriptions
- Participated in regular training sessions to stay updated on new system features and processes
- Created (SOP) standard operating procedures to ensure the success of the company
- Assisted with training and coaching of newly hired employees.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Music
Eastern University
Saint David, PA05.2023
Skills
- Customer Service
- Communication
- Adaptability
- Online Chat Platforms
- Employee Performance Management
- Sales Proficiency
Timeline
Barista Trainer
Starbucks
05.2023 - Current
Seasonal Beauty Advisor
L’occitane En Provence
10.2022 - 02.2023
Sales Associate
Heyday
02.2020 - 08.2022
Bachelor of Arts - Music
Eastern University
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