Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Myk Hall

Cary,United States

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Disability Intake Specialist

Metlife
11.2023 - Current
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Completed intake assessment forms and filed clients' charts.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Streamlined intake systems, resulting in reduced errors and improved speed.
  • Attended case reviews and provided feedback on client progress.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assist with Overpayment Inquires, and set up payment plans with customers.
  • Help determine benefit payments amount, and when payments will be issued.
  • Responded to customer concerns and questions on daily basis.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Understood FMLA laws and regulations and kept abreast of human resource principles, practices and procedures.
  • File and maintain records of disability claims such as FMLA, STD, LTD, ADA, and Paid Family leaves.

Insurance Producer

American Family Insurance
10.2022 - 11.2023
  • Worked in high-volume, competitive sales environment.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Adhered to all regulations for insurance sales.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Utilized CRM software to manage client relationships.
  • Created detailed reports for management to track performance and sales.
  • Provided detailed information about company insurance products.
  • Set up policies and completed all documentation.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Handled account payments and provided information regarding outstanding balances.
  • Utilized various software programs to process customer payments.

Insurance Customer Service Representative

State Farm
03.2015 - 11.2022
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Set up customer payment plans to cover annual policies and renewals.
  • Completed customer applications and updated records to reflect current information.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Assessed customer needs and recommended suitable insurance policies.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Advised customers on required information for claim submissions to progress applications.
  • Liaised with insurance carriers to resolve billing errors and discrepancies.
  • Investigated and resolved accounting, service and delivery concerns.
  • Entered patient billing data and verified clean claims for billing purposes.
  • Worked with multiple departments to check proper billing information.
  • Accepted payments, issued credits and resolved billing issues.

Human Resources Specialist

State Farm
01.2018 - 04.2020
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Administered employee benefits programs and assisted with open enrollment.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed salary administration for merit increases and job transfers.
  • Discussed leave of absences such as Short term disability, Long term disability, FMLA, and ADA.

Education

Master of Science - Family And Human Development

Arizona State University
Tempe, AZ
05.2027

Bachelor of Science - Sociology

Arizona State University
Tempe, AZ
05.2024

Associate of Science -

Heartland Community College
Tempe, AZ
05.2019

Skills

  • Intake Assessment
  • Eligibility Review
  • Application Assessments
  • Claims Processing
  • Records Management
  • Group and Individual Instruction
  • Data Entry
  • Research and Analysis
  • Case Management
  • Salesforce Management
  • Computer and Microsoft Office Skills
  • Peoplesoft
  • Salesforce

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

Insurance Producer- NC State license

aPHR-In Progress

Timeline

Disability Intake Specialist

Metlife
11.2023 - Current

Insurance Producer

American Family Insurance
10.2022 - 11.2023

Human Resources Specialist

State Farm
01.2018 - 04.2020

Insurance Customer Service Representative

State Farm
03.2015 - 11.2022

Master of Science - Family And Human Development

Arizona State University

Bachelor of Science - Sociology

Arizona State University

Associate of Science -

Heartland Community College

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Myk Hall