Summary
Overview
Work History
Education
Skills
Timeline
Generic

Myka Osorio

Miami,USA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

13
13
years of professional experience

Work History

Medical Project Coordinator

CARE RESOURCE
07.2022 - Current
  • Recruitment and hiring of project staff
  • Oversees the staff assigned to this project
  • Oversees general day-to-day operations of the Project and report regularly to Project Director
  • Increase the awareness of PrEP among South Florida high risk negatives and serves as a point-person for PrEP services
  • Provides quarterly reporting of patients on PrEP and follow up with patients who are not retained in PrEP services to evaluate why they have fallen out of care and facilitate re-engagement into care when appropriate
  • Ensure project deliverables are being met and reporting is completed in conjunction with Data Project Coordinator
  • Works with Care Resource’s marketing team to research, plan, and develop resources to promote Care Resource’s PrEP services and expand printed and online educational materials on PrEP including information on insurance and patient assistance coverage for PrEP.
  • Streamlined project management processes by implementing new organizational tools and software.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

PrEP Navigator

CARE RESOURCE
01.2020 - 07.2022
  • Assist patients in the process of getting registered to engage with the medical provider and pharmacy for PrEP
  • Identify clients who may have been lost to care, who may have been recently diagnosed with an STI, who may have had a recent exposure to HIV (PEP) or who simply need a new provider and assist them to maintain and adhere to their PrEP protocol or access PEP
  • Provides information and support patients through shared experiences using encouragement, modeling behavior, various interviewing techniques to reinforce healthful behaviors and create better medical outcomes
  • Provides educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to help them achieve a better medical outcome
  • Provides supervisor with information needed for end of month reporting and/or participates in program evaluation as requested
  • Educating and doing outreach work to different areas of the community that has high demand when it comes to accessing PrEP.
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.


Client Support Assistant II

CARE RESOURCE
12.2017 - 12.2019
  • Assist clients with registration and making sure they are being linked to the right services they need like medical, dental, case management, behavioral health and other services that the agency offers
  • Welcomes clients into the agency and provides orientation/education regarding the agency and its services
  • Provides initial HIV/AIDS orientation and education to clients including what to expect from the HIV service delivery system
  • Provides initial information regarding applicable County’s Service Delivery System and provider options
  • Assists with initial client intake, paperwork, and applications for financial and medical eligibility
  • Assists clients who test positive for HIV in obtaining appropriate care and treatment services
  • Assist in the development of individual client care plans
  • Helps clients to schedule appointments, documents assistance with referrals and follows up with providers to ensure clients attend appointments
  • Provides educational support to clients to enhance their knowledge and understanding of medication protocols, side effects, and adherence to medical treatment.

Senior Specialist II

JP MORGAN CHASE & CO.
04.2016 - 01.2017
  • Appropriately handle clients concerns regarding their checking, savings and debit card accounts
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Resolve customers' inquiry or billing complaints in a timely manner by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Senior Specialist

CAPITAL ONE PHILIPPINES SUPPORT SERVICES
10.2013 - 12.2015
  • Assist clients with general inquiries, account updates, disputes, credit and payment concerns and other credit card related issues for Capital One clients
  • Assist customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Customer Service Representative

HSBC ELECTRONIC DATA PROCESSING PHILIPPINES
04.2012 - 10.2013
  • Handling general enquiries, account updates, disputes, credit and payment concerns and other credit card related issues for HSBC bank clients
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Customer Care Associate

TELETECH HOLDINGS INC
01.2011 - 03.2012
  • Assisting clients regarding disputes, credit, payments and other general enquiries for their Telstra home phone, mobile plan, and internet plan accounts
  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
  • Operate typing, adding, calculating, or billing machines
  • Contact customers to obtain or relay account information.

Education

AS Fashion Design -

Miami Dade College
Miami, Florida
05.2025

BS Information Technology -

AMA Computer College
Batangas City, Philippines
01.2008

High School Diploma -

Pinagbayanan National High School
01.2003

Skills

  • Client Relations
  • Data Entry
  • Encoding
  • Case Management
  • MS Office
  • Avaya IP Telephony
  • Call Management
  • Customer Support
  • Decision-Making
  • Technical Analysis
  • Strategic Thinking
  • Meeting Facilitation
  • Proven years of background in sales with special emphasis on customer care Solid track record in relationship and business management, developing and maximizing new business and marketing strategies Excellent communication, leadership, motivational skills and can interact effectively with clients, business prospects and staff
  • Strong interpersonal skills resulting in exceptional rapport with people Proven success in initiating, promoting and maintaining strong interpersonal relations Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances
  • Works efficiently under pressure, excellent written and verbal communication skills strong problem-solving and analytical skills Well-versed in all aspects of customer conversion and accounting

Timeline

Medical Project Coordinator

CARE RESOURCE
07.2022 - Current

PrEP Navigator

CARE RESOURCE
01.2020 - 07.2022

Client Support Assistant II

CARE RESOURCE
12.2017 - 12.2019

Senior Specialist II

JP MORGAN CHASE & CO.
04.2016 - 01.2017

Senior Specialist

CAPITAL ONE PHILIPPINES SUPPORT SERVICES
10.2013 - 12.2015

Customer Service Representative

HSBC ELECTRONIC DATA PROCESSING PHILIPPINES
04.2012 - 10.2013

Customer Care Associate

TELETECH HOLDINGS INC
01.2011 - 03.2012

AS Fashion Design -

Miami Dade College

BS Information Technology -

AMA Computer College

High School Diploma -

Pinagbayanan National High School

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Myka Osorio