MyKaala Chaney
999 Autumn Glen Ln,FL
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Team-oriented, dependable and performance-driven.
Overview
5
5
years of professional experience
Work History
Billing Assistant
AJP LLC
06.2022 - Current
- Demonstrated confidentiality and discretion in handling sensitive information and correspondence.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Retail Associate
Party City
12.2021 - 02.2022
- Assisted customers in selecting merchandise, providing product information, and processing transactions accurately.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Collaborated effectively with team members to achieve sales targets and deliver exceptional customer service.
Customer Service Representative
Alorica
03.2019 - 01.2021
- Provided exceptional customer service to clients, addressing inquiries, and resolving issues in a timely and professional manner.
- Demonstrated strong communication skills in handling customer concerns, ensuring customer satisfaction and retention.
- Utilized problem-solving abilities to troubleshoot and resolve billing-related inquiries and discrepancies.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Education
Associate of Science - Nursing
Herzing University
06.2027
Skills
- Project Coordination
- Collections processing
- Debt management
- Invoice Processing
Timeline
Billing Assistant
AJP LLC
06.2022 - Current
Retail Associate
Party City
12.2021 - 02.2022
Customer Service Representative
Alorica
03.2019 - 01.2021
Associate of Science - Nursing
Herzing University
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