Mykaela Bradshaw

Director level 1 role encompassing the responsibility of strategy and operations management of the largest orthopedic clinic in the state of Utah - an organization of 115 direct reports of which included 21 Orthopedic surgeons, 2 Sports Medicine Providers, 15 Physician Assistants, and 3 Podiatrist, and 74 clinical staff and support personal.

• Designed comprehensive performance metrics to evaluate staff productivity levels effectively and fairly.
• Successfully managed $3M dollar monthly clinic budget -Reduced overhead costs by negotiating vendor contracts and optimizing supply chain management practices.
• Supported two acquisitions - Collaborated with senior leadership to develop strategic plans, aligning business objectives with market trends with new providers.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Consulted and strategized with Patient experience team by prioritizing patient journey and actively engaging in patient comments and scores.

Supports oversight of project management activities and grooming of research activities to prioritize the biggest implications to 5,000 Revenue Cycle employees and the overall patient’s experience. Responsible for managing programs for Financial counseling, patient registration, and the Emergency department. Release surveys to capture feedback at the most critical points of the customer journey, while also managing vendor relationships and incorporate best practices for research into every aspect of the revenue cycle.

• Reduced first year turnover in 10 months, saving Revenue Cycle 5 Million dollars
• 5 employee recognition programs created in year one, employee engagement scores up 33%
• Onboarding Survey implemented, leading to complete remodel of onboarding process
• VOC team wins 'most innovative' in healthcare at CX awards
• Consulting with Hospital executives, and Revenue Cycle leaders to share findings and strategize

Oversee team of 10 processors in auditing and closing of 10,000 real estate transactions annually across 40 branches. Support team progression and success by implementing onboarding practices, training procedures, standards of practice, and Lead In training programs to encourage professional growth and opportunities for promotion. Align with business partners on operational changes and projects to ensure company-wide synchrony.

• Improved response times by standardizing operations and training practices across all 40 branches
• Coordinated with Director of Operations and Vice President of Operations on proposed solutions
• Organized training for all branch staff and provided 3 months support until changes were fully streamlined
• Enhanced opportunities for team member promotion and growth by designing 3-tier manager training program and courses with eligibility requirements for promotions
• Influenced 5 other department managers to adopt new training program

Directed full cycle recruiting including sourcing, screening, scheduling, interviewing, selection, offer letters, and benefit assembly for multiple groups. Built relationships with hiring managers to guide and influence talent planning and develop hiring strategies. Implemented hiring strategy through multi-candidate hiring events and candidate sourcing through various channels and interview logistics planning.

• Oversaw filling of 1920 maintenance and pilot positions per year by supporting recruitment full life cycle - 150 candidate resumes per day.
• Communicated regret in person or position offers and facilitated salary negotiations for non-union positions
• Reduced cost and wait times of monthly hiring events by developing operational and logistical efficiencies
• Maximized cost efficiency of recruitment department travel with recruiting coordinator travel standards
• Obtained approval from Vice President of Recruiting on budget and Standards of Practice plan department-wide

Supported team of recruitment and HR personnel in achieving goals by developing Standards of Practice, implementing CRM tools, designing client follow-up procedures, and executing advertising campaigns across multiple media channels. Enhanced team performance through new strategic approaches to business practices, mentorship and training in effective prospecting, and sales negotiation. Assisted development of internal diversity and inclusion to drive equal access to opportunity and advancement.

• Monitored revenue flow through company by overseeing staff coordination and daily operation management
• Recorded all agent payment wires and evaluated amount of revenue received to revenue expected
• Analyzed all legal documentation sent in by agents and identified next steps based on specific legal form
• Designed platforms with ATS and CRM representatives that worked for all staff and agents
• Increased client touch points and revenue by creating marketing campaigns for 350 clients and agent follow-up plan - Launched marketing options with $3K month budget to support agents

• Assessed client needs, identified areas for improvement, and proposed solutions to improve quality of service and client experience
• Guided team members on product development and promotions, effective sales analysis techniques, and creative services
• Collaborated internally with a cross-functional sales team to improve customer service experience and to create effective marketing, sales, and promotional initiatives
• Developed and maintained productive external partnerships with distributors of fleet vehicles and company products