Summary
Overview
Work History
Education
Skills
Timeline
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MYKAELA DENNIS

Wilmington,DE

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Assistant Manager

JOURNEYS
  • Provided guidance and support to junior staff members during challenging situations
  • Monitored store security systems to detect any suspicious activity or theft attempts
  • Assisted with recruiting efforts by interviewing prospective candidates for open positions
  • Developed training modules and documentation to train staff
  • Oversaw daily financial transactions and managed cash flow to support profitability.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Associate

AMAZON
03.2022 - Current
  • Assisted with inventory management by processing deliveries, conducting stock checks, and maintaining accurate stock levels.

Retail

THOROUGH THREAD
05.2020 - Current
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals
  • Directing customers to merchandise within the store
  • Superior product knowledge
  • Maintaining an orderly appearance throughout the sales floor
  • Introducing promotions and opportunities to customers
  • Cross-selling products to increase purchase amounts.

Event Assistant

PINK LADY EVENTS
06.2016 - Current
  • Helps in reducing cost of running events
  • Ensures the event coordinator's work is less cumbersome
  • Ensures adequate compliance with fire safety regulations
  • Assists in securing the best venue for the event after considering the event's budget, purpose, and the pedigree of the expected guests
  • Makes certain that merchandise for the event are adequately supplied
  • Prepares financial report on an event
  • Attends to inquiries that may be made by clients
  • Secures appropriate entertainment for the event considering the purpose of the event, expected guests, budget, etc
  • Ensures foods and drinks are adequate and qualitative
  • Carries out a follow-up with clients in order to find out their level of satisfaction with the planning and final execution of the event
  • Provides the client with a copy of the final financial report for his/her perusal
  • Ensures the availability of adequate restroom facilities and toiletries
  • Carries out a follow-up with invited guests on their level of satisfaction with the event.

Housekeeper

CHRISTIANA CARE
08.2023 - 11.2023
  • Efficiently handled special requests from guests such as extra towels or bedding changes
  • Adaptable to new work environments and quickly learned new processes and procedures
  • Utilized excellent customer service skills when interacting with guests during work hours
  • Provided assistance with organizing closets, cabinets, drawers, and shelves
  • Sanitized tables and countertops with cleaning solutions
  • Displayed strong organizational skills while managing housekeeping supplies inventory
  • Laundered and changed bedding, towels, and linens in accordance with hotel policies
  • Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts
  • Respected guest property and privacy by changing cleaning schedules and returning misplaced items
  • Prioritized work tasks and remained flexible to workload changes
  • Greeted guests and employees, delivering friendly service in interactions
  • Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
  • Emptied wastebaskets, emptied, and cleaned ashtrays, and transported other trash and waste to disposal areas
  • Performed deep cleans of guest rooms, including carpets, drapes, walls, and fixtures upon request
  • Checked room appliances for proper functionality
  • Kept storage areas and carts well-stocked, clean, and tidy.

Education

High School Diploma -

Brandywine High School
Wilmington DE
05.2021

Skills

  • Customer Relations
  • Policy Enforcement
  • Team motivation
  • Product and service knowledge
  • Staff Management
  • Workload Management
  • Retail Operations
  • Compliance understanding

Timeline

Housekeeper

CHRISTIANA CARE
08.2023 - 11.2023

Associate

AMAZON
03.2022 - Current

Retail

THOROUGH THREAD
05.2020 - Current

Event Assistant

PINK LADY EVENTS
06.2016 - Current

Assistant Manager

JOURNEYS

High School Diploma -

Brandywine High School

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MYKAELA DENNIS