Mykaela Russell
Tupelo,MS
Summary
Customer-savvy Baker that's accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level service position. Ready to help team achieve company goals.
Ready to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Baker
Crumbl Cookies
01.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Operated cash registers and processed payments accurately.
- Managed customer service operations, including taking orders and resolving complaints.
Barista
Starbucks
08.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Production Technician
Tempur Sealy
04.2018 - 08.2022
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Reduced machine downtime by implementing preventive maintenance procedures and regular inspections.
- Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
- Enhanced production efficiency by streamlining processes and optimizing equipment usage.
- Executed continuous improvement initiatives to streamline production processes.
Server Manager
Fourth Street Bar & Grill
05.2017 - 03.2018
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Collaborated with cross-functional teams to develop effective server management strategies and identify areas for improvement.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Education
High School Diploma -
Belmont High School
Belmont, MS05.2015
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Food Safety
- Kitchen Safety
- Quality Control
- Dough handling
- Opening and closing duties
- Kitchen Equipment Operation
- Waste Reduction
- Portion Control
References
Caelan Pollard 662-603-7408
Kobe Christian 662-554-5220
Kaleana Lambert 662-416-5230
Paul Ernst 731-453-4879
Timeline
Baker
Crumbl Cookies
01.2024 - Current
Barista
Starbucks
08.2022 - 12.2023
Production Technician
Tempur Sealy
04.2018 - 08.2022
Server Manager
Fourth Street Bar & Grill
05.2017 - 03.2018
High School Diploma -
Belmont High School