Mykaell Wheeler
Saint Clair,MI
Summary
Proactive and goal-oriented professional with excellent time management, critical thinking, and innovative expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results coupled with the swift capacity to learn and apply new skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm into a data entry role.
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Overview
14
14
years of professional experience
Work History
Information Technology Intern
ZF Axle Drives Marysville, LLC
10.2021 - 11.2023
- Oversaw configuration of approximately 60 printers that were offline, to result in 40 online, and integrate with business operations before end of internship.
- Utilized Microsoft outlook for business to send messages to individuals or groups of people.
- Cross-trained personnel on tasks relevant to duties.
- Designated host names and IP addresses to devices that were unassigned, or rearranged names, respectively.
- Hosted contract work for third parties entering premises of job site to fix any assets needing repair.
- Communicated with global partners averaging 4-6 times daily, through company software, to effectively execute tasks.
- Worked alongside corporate, within same building, to deploy devices with unique host names and IP addresses, myself created, assigned to individual devices.
- Troubleshot any discrepancies with third parties device had while being connected to company systems.
- Used Excel extensively, daily, to maintain log of updated/created/deleted devices.
- Used port tracing technologies, such as fluke, to identify correct port and switch for appropriate connection of registered devices.
- Used remote software to test connections of any connected/disconnected host names on company server.
- Completed help tickets ranging from computer software questions to physical hardware issues that on-site personnel reported.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Wrote and updated detailed technical documentation for software applications.
- Analyzed user requirements and developed solutions to meet needs.
Specialty Coordinator
Kelly Services -ZF
06.2020 - 10.2021
- Screened employees when entering building.
- Kept documented record of over 90 personnel's’ name and position that came through facility in fast-paced environment.
- Reviewed list confidential to department on who may or may not enter and govern by it.
- Followed protocol in instance that employee showed symptoms of COVID-19.
- Prepared personal protective equipment, such as mask.
- Checked all personnel's’ temperature that entered facility.
- Filled out data log from contractor/visitor that was required before entrance.
- Worked every day with no tardiness nor absences.
- Kept general work area sanitized and exceptional for entry.
Utility Worker
Day & Zimmermann - Dominion Surry Power Station
10.2018 - 12.2018
- Worked in areas of Foreign Material Exclusion, Confined Space, Fire watch, and Housekeeping.
- Maintained good housekeeping in assigned areas and around plant.
- Wore ppe when needed.
- Treated personnel, in all departments worked, with respect for their workplace.
- Verified that all safety procedures were followed while working on utility systems.
- Tested utility systems for leaks, breaks, or other irregularities.
- Executed tasks within time and budget constraints, saving company 1 hour of budget.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed instructions from supervisor regarding daily job tasks and duties.
Elevator Monitor, Stair Monitor
BHI- Robinson Nuclear Plant
09.2018 - 10.2018
- Operated elevator travelling to different floors that workers needed transit to.
- Observed workers entering elevator to assure proper ppe was worn correctly.
- Contacted appropriate authority when elevator would break down.
- Greeted everyone boarding elevator with warm hospitality.
- Performed daily maintenance checks on efficient functionality of elevator.
- Monitored government regulations and standards to provide alignment with company policies and procedures, such as weight limits and environmental conditions.
Cashier
COSTCO
06.2009 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise from designated departments for maximum productivity and to mitigate any possible hazards.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs with use of RF scanner.
- Processed photos in photo lab while collectively answering phone calls from customers and refilling ink cartridges.
- Served food, prepped food, and took orders from customers in food court.
- Sanitized work areas and followed guidelines and procedures set in place for department designated to myself on any given workday.
- Educated customers about store brands to incite excitement about company's mission and values.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Answered questions about store policies and addressed customer concerns.
- Cultivated customer-focused shopping environment by consistently treating customers respectfully.
- Learned duties for various positions and provided backup at key times.
Education
Bachelors of Science - Data Analytics
Western Governors University
Salt Lake City, UT05.2026
Associate of Applied Science - Nuclear Technology
Cape Fear Community College
Wilmington, NC01.2018
Graduated - undefined
NORTH BRUNSWICK HIGH SCHOOL
Leland, NC01.2007
Skills
- MariaDB
- Microsoft 365
- Power Bi
- Detail-oriented
- Outstanding interpersonal skills
- Motivated team player
- Some HTML, CSS, and Linux
- Technical Support
Timeline
Information Technology Intern
ZF Axle Drives Marysville, LLC
10.2021 - 11.2023
Specialty Coordinator
Kelly Services -ZF
06.2020 - 10.2021
Utility Worker
Day & Zimmermann - Dominion Surry Power Station
10.2018 - 12.2018
Elevator Monitor, Stair Monitor
BHI- Robinson Nuclear Plant
09.2018 - 10.2018
Cashier
COSTCO
06.2009 - 08.2018
Bachelors of Science - Data Analytics
Western Governors University
Associate of Applied Science - Nuclear Technology
Cape Fear Community College
Graduated - undefined
NORTH BRUNSWICK HIGH SCHOOL
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