Summary
Overview
Work History
Education
Skills
Volunteering in Social Service Programs
Timeline
Generic

Mykah Moore

Blackwood,NJ

Summary

Meticulous with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

23
23
years of professional experience

Work History

Part Time Front Desk Representative

Ocean Casino
04.2022 - 09.2023
  • Promoted positive customer relations for all customers by providing prompt courteous and efficient service
  • Registered customers into hotel and checked guest at the end of their stay.
  • Maintained cash bank and prepared daily deposit of funds. Responsible for immediate posting of cash payments and provided cash receipts for customers records.
  • Responsible for customer check out and excepted payment for settlement of all charges in compliance with hotel procedure.
  • Delivered above-and-beyond service to guests by making outside venue reservations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Technical Advisor

Independence Blue Cross
06.2002 - 03.2022
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.

Claims Representative

Independence Blue Cross
09.2000 - 06.2002
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
  • Reduced processing time for claims by implementing new organizational strategies and streamlining procedures.
  • Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
  • Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.

Education

High School Diploma -

Penn Center Academy
Philadelphia, PA
01.1975

Skills

  • Problem-Solving Skills
  • Effective Planning
  • Credit and Cash Payments
  • Reservations
  • Administrative Skills
  • Professionalism
  • Telephone Etiquette
  • Customer Service

Volunteering in Social Service Programs

Domestic Violence Advocate 

Dooley House for AIDS infants and children

Ronald McDonald House (preparing meals for families)

Timeline

Part Time Front Desk Representative

Ocean Casino
04.2022 - 09.2023

Technical Advisor

Independence Blue Cross
06.2002 - 03.2022

Claims Representative

Independence Blue Cross
09.2000 - 06.2002

High School Diploma -

Penn Center Academy

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Mykah Moore