Mykaila Cox
Edison,Ohio
Summary
Highly motivated and dependable professional with strong communication, interpersonal, and problem-solving skills. Proven ability to deliver exceptional customer experiences, manage priorities in fast-paced environments, and build positive relationships with clients and colleagues. Recognized for patience, adaptability, and a calm, solutions-focused approach. Seeking to leverage customer service expertise in a professional setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Support
Del Mor Dwellings
09.2024 - Current
- Prepare meals and manage household tasks to support overall well-being.
- Supported case management efforts by maintaining accurate records and providing timely documentation of resident progress.
- Schedule and coordinate routine and specialty medical appointments, documenting and communicating changes and concerns to support comprehensive resident care.
- Ensured regulatory compliance through diligent monitoring of resident support services and staff performance.
- Collaborated with outside agencies such as mental health providers or medical specialists to ensure comprehensive support services were available to residents as needed.
- Improved resident satisfaction by providing consistent support and maintaining a safe living environment.
Lead Cashier/Keyholder
Dollar General
01.2024 - 06.2024
- Supervised daily cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained and mentored new cashiers on store policies and customer service protocols.
- Managed cash handling procedures, maintaining compliance with security standards.
- Resolved customer inquiries and complaints promptly to maintain positive shopping experiences.
- Conducted regular audits of cash drawers, ensuring accuracy in financial reporting and accountability.
Travel Daycare Teacher
Tandem
06.2023 - 12.2023
- Developed and implemented age-appropriate lesson plans promoting social, emotional, and cognitive growth.
- Facilitated engaging activities fostering creativity and collaboration among children in diverse classroom settings.
- Collaborated with parents to address children's needs and enhance developmental outcomes.
- Assessed children's progress through observation and documentation, adapting activities accordingly.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Infant Teacher
The Goddard School
01.2023 - 06.2023
- Developed age-appropriate curriculum enhancing cognitive and social development in infants.
- Fostered nurturing environment promoting emotional security and attachment among infants.
- Kept classroom and feeding areas clean, neat, and safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Collaborated with parents to address developmental milestones and individual needs of children.Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
Carpenters Apprentice
Boldt
05.2022 - 12.2022
- Assisted in constructing frameworks and structures using hand tools and power equipment.
- Collaborated with experienced carpenters to learn advanced techniques and safety protocols.
- Worked in small teams in completing carpentry tasks while adhering to project timelines and quality standards.
- Contributed to successful project completion by accurately measuring, cutting, and assembling materials according to specifications.
Infant Teacher
The Barrington School
12.2021 - 04.2022
- Collaborated with parents to address developmental milestones and individual needs of children.
- Implemented daily activities that encouraged exploration, creativity, and sensory experiences.
- Monitored health and safety standards ensuring a safe learning environment for all children.
- Trained new staff on classroom management techniques and effective teaching strategies.
- Conducted assessments to track developmental progress, adjusting lesson plans accordingly.
- Promoted development of social, emotional, and communication skills in infants.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
State Tested Nursing Assistant
Abbyshire Nursing Center
06.2021 - 10.2021
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and health changes accurately.
- Facilitated communication between residents, families, and healthcare providers to enhance patient satisfaction.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Collection Technician
American Red Cross
01.2021 - 05.2021
- Collected blood and plasma donations in compliance with safety protocols and regulatory standards.
- Operated apheresis equipment to perform therapeutic procedures, ensuring donor comfort and safety.
- Monitored inventory of supplies and materials, coordinating replenishment to maintain operational readiness.
- Implemented quality assurance measures, improving adherence to collection protocols and enhancing donor experience.
- Collaborated with healthcare professionals to assess donor eligibility and address concerns during the donation process.
Daycare Teacher
Purple Door Christian Childcare
09.2019 - 01.2021
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive development.
- Fostered a nurturing environment that encouraged social interaction and emotional growth among students.
- Organized educational activities that promoted creativity, problem-solving, and critical thinking skills.
- Conducted regular assessments of children's progress to tailor learning experiences for individual needs.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Sales Associate
Kohl’s
06.2019 - 08.2019
- Maximized customer satisfaction through personalized service and product recommendations.
- Executed daily inventory management tasks, ensuring stock availability and accuracy.
- Resolved customer inquiries and concerns promptly, fostering loyalty and repeat business.
- Implemented visual merchandising standards, contributing to an inviting shopping environment.
STNA
Monterey Care Center
09.2018 - 05.2019
- Provided compassionate personal care, assisting residents with daily living activities and promoting dignity.
- Monitored vital signs, reporting changes to nursing staff to ensure timely medical interventions.
- Assisted in creating and implementing individualized care plans tailored to residents' needs.
- Trained new staff on safety protocols and best practices for resident care, enhancing team efficiency.
- Implemented infection control measures, maintaining a safe environment for both residents and staff.
- Maintained accurate documentation of patient care activities, ensuring compliance with regulatory standards.
Education
Bachelor of Arts -
Southern New Hampshire University
Manchester, NH05.2029
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Fairfield Career Center
Carroll, OH05.2019
High School Diploma - General Education
Teays Valley High School
Ashville, OH01.2019
Skills
- Adaptability in Dynamic Environments
- Team Leadership & Collaboration
- Effective Communication & Active Listening
- Computer Proficiency (MS Office, POS Systems)
- Excellent Customer Service & Client Relations
- Conflict Resolution & Problem-solving
- Time Management & Multitasking
Certification
- BLS Certified (2018-01-12)
- State Tested Nursing Assistant (2018-03-21)
- American Red Cross Phlebotomy Training (2021-01-15)
- 40 hr. Registered Behavior Technician Training (2022-05-16)
- CPR Certified (2022-09-27)
- ODJFS Child Abuse Training
- Child Development Training
Timeline
Resident Support
Del Mor Dwellings
09.2024 - Current
Lead Cashier/Keyholder
Dollar General
01.2024 - 06.2024
Travel Daycare Teacher
Tandem
06.2023 - 12.2023
Infant Teacher
The Goddard School
01.2023 - 06.2023
Carpenters Apprentice
Boldt
05.2022 - 12.2022
Infant Teacher
The Barrington School
12.2021 - 04.2022
State Tested Nursing Assistant
Abbyshire Nursing Center
06.2021 - 10.2021
Collection Technician
American Red Cross
01.2021 - 05.2021
Daycare Teacher
Purple Door Christian Childcare
09.2019 - 01.2021
Sales Associate
Kohl’s
06.2019 - 08.2019
STNA
Monterey Care Center
09.2018 - 05.2019
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Fairfield Career Center
High School Diploma - General Education
Teays Valley High School
Bachelor of Arts -
Southern New Hampshire University
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