Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MYKAILA Meeks

Fort Worth

Summary

Professional individual with strong background providing solutions and promoting company offerings. Talented at answering customer questions, building lucrative partnerships and assisting team members with tasks. Known for boosting customer retention and using active listening and problem-solving skills. Resourceful Customer Specialist known for productivity and efficient task completion. Bring specialized skills in customer relationship management, problem resolution, and communication technology utilization. Excel at active listening, empathy, and adaptability to meet diverse client needs and foster positive experiences.

Overview

8
8
years of professional experience

Work History

Customer Specialist

Carmax Auto Superstores Inc.
Alliance
10.2024 - Current
  • Engaged customers to identify needs and resolve issues effectively.
  • Educated customers on product features, benefits, and current promotions.
  • Provided frontline support through incoming calls and emails regarding products and services.
  • Demonstrated strong communication and relationship-building capabilities in client interactions.
  • Represented company and its products with confidence during customer engagements.
  • Collaborated as a team player, emphasizing integrity, respect, and inclusion.
  • Maintained organization and attention to detail while managing multiple tasks in a fast-paced environment.
  • Exhibited strong time management skills to prioritize customer inquiries efficiently.

Micro Fulfillment Specialist

Walgreens Boots Alliance
Northlake
06.2023 - 10.2024
  • Executed daily cycle counts to enhance inventory control accuracy.
  • Verified orders for completeness, ensuring inclusion of all necessary components.
  • Maintained warehouse cleanliness through regular sweeping, dusting, and organizing.
  • Communicated order status updates effectively with other departments.
  • Collaborated with team members to optimize workflow efficiency during shifts.
  • Operated handheld scanners to monitor merchandise throughout fulfillment processes.
  • Coordinated day-to-day activities with associates to boost productivity and achieve objectives.
  • Adhered to packaging protocols based on order size and type.

Retail Customer Service Specialist

Living Spaces
Fort Worth
11.2023 - 07.2024
  • Assisted customers on sales floor, including children’s activity areas.
  • Supported operations across front end, prep kitchen, fun room, and beverage bar.
  • Conducted self-audits to ensure asset protection compliance.
  • Maintained high standards of customer service through guest email follow-ups.
  • Collaborated with leadership at all levels in fast-paced retail environment.

Amazon Fulfillment Associate

Amazon
03.2021 - 05.2023
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted and processed orders efficiently, ensuring timely fulfillment.
  • Located and gathered merchandise from shelves and storage for order completion.
  • Maintained clean and orderly work areas to enhance productivity and minimize accidents.
  • Collaborated with associates to streamline daily operations and achieve goals.
  • Packaged items securely to prevent damage during shipping processes.
  • Inspected merchandise for defects, removing damaged items per supervisor instructions.
  • Tracked outgoing orders, providing accurate shipping status updates to customers.

Customer Service Representative

Lori's Gift Shop
Fort Worth
03.2017 - 04.2022
  • Resolved customer issues through knowledgeable and friendly service to enhance satisfaction.
  • Asked probing questions to accurately assess service needs and input data into electronic systems.
  • Managed inbound communications across calls, chats, and emails to facilitate effective customer service.
  • Cultivated strong customer relationships to drive repeat business and loyalty.
  • Delivered exceptional service by addressing concerns and providing tailored solutions for all customers.
  • De-escalated challenging customer situations while maintaining a calm and friendly demeanor.
  • Activated new customer accounts and educated clients on pricing opportunities and company offerings.
  • Mentored new employees on policies and procedures to improve overall team performance.

Delivery Driver

Toppers Pizza Place
Fort Worth
10.2020 - 03.2021
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Presented order bills and collected payments for deliveries.

Education

Real Estate

Tarrant County College
Fort Worth, TX
12-2023

Nursing

Tarleton State University
Stephenville, TX
12-2021

HIGH SCHOOL DIPLOMA -

SOUTHWEST HIGH SCHOOL
06.2019

Skills

  • Sorting and organizing
  • Loading and unloading
  • Team collaboration
  • Order preparation
  • Invoice verification
  • Heavy lifting
  • Order accuracy
  • Safety compliance
  • Effective communication
  • Customer service
  • Attention to detail
  • Staff training
  • Recordkeeping
  • Stockroom management
  • Replenishing stock
  • Data entry
  • Issue resolution
  • Punctuality and reliability
  • Work prioritization
  • Courteous demeanor
  • Team leadership
  • Order updates
  • Workspace maintenance
  • Boxing and labeling
  • Interdepartmental communication
  • Product placement
  • Workload management
  • RF scanning technology
  • Quality assurance
  • Conflict resolution skills
  • Microsoft Office proficiency
  • Written and verbal communication skills
  • Analytical thinking

Accomplishments

  • UNIVERSITY ASSOCIATE, TARLETON STATE UNIVERSITY I was an active member in B.O.L.D
  • Which is a group designed to empower and improve a woman leadership skills Maintained a adequate work and college schedule Team member in the Tarleton round up executive team
  • SKILLS
  • Energetic work attitude
  • Sharp analytical person
  • Effective collaborator
  • Meticulous
  • Telephone inquiries specialist
  • Payment processing
  • Inventory control procedures
  • Strong communications skills
  • Cash handling accuracy
  • Resolution-oriented
  • Gift and more product expert
  • Display designs

Timeline

Customer Specialist

Carmax Auto Superstores Inc.
10.2024 - Current

Retail Customer Service Specialist

Living Spaces
11.2023 - 07.2024

Micro Fulfillment Specialist

Walgreens Boots Alliance
06.2023 - 10.2024

Amazon Fulfillment Associate

Amazon
03.2021 - 05.2023

Delivery Driver

Toppers Pizza Place
10.2020 - 03.2021

Customer Service Representative

Lori's Gift Shop
03.2017 - 04.2022

Real Estate

Tarrant County College

Nursing

Tarleton State University

HIGH SCHOOL DIPLOMA -

SOUTHWEST HIGH SCHOOL

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MYKAILA Meeks