Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mykal Bennett

Jackson,MS

Summary

Dynamic retail professional with extensive experience at AutoZone, excelling in cash handling and customer service management. Proven track record of exceeding sales goals and enhancing customer satisfaction through effective team leadership and product demonstrations. Skilled in inventory cycle counting and opening/closing coordination, fostering a positive shopping experience.

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

16
16
years of professional experience

Work History

Key Holder

Dollar General
06.2025 - 09.2025
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Cashier

Sprintmart
11.2023 - 09.2024
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Retail Sales Manager

AutoZone
03.2018 - 11.2023
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered goods and products to customer on time and in excellent condition.

Customer Service Representative

Home Depot
01.2016 - 03.2018
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Excellent communication skills, both verbal and written.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Followed safety protocols to minimize workplace accidents.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
  • Helped customers take merchandise out of store and loaded items into vehicles.

Night Stocker

Wlamart
05.2015 - 01.2016
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained neat, organized stockroom free of hazards.

Cart Attendant

Target
09.2013 - 05.2015
  • Cleared parking lot of litter and foreign debris.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Offered carts to patrons.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Assisted co-workers in restocking and conducting inventory of store.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Assisted other team members in navigating large loads.
  • Shelved new and returned inventory according to proper storage procedures.
  • Maintained orderly stockroom for ease of retrieval.
  • Received incoming merchandise and stored in correct stock locations.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.

Courtesy Clerk

Piggly Wiggly Supermarket
03.2010 - 09.2013
  • Returned unwanted items to correct store locations and restocked shelves.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Education

No Degree - General Studies

Hinds Community College
Raymond, MS

High School Diploma -

Callaway High School
Jackson
05-2011

Skills

  • Drawer counting

  • Opening and closing coordination

  • Bank deposits

  • Product demonstrations

  • Cash handling

  • Front end operations

  • Customer service management

  • Protected lifting

  • Inventory cycle counting

  • Pallet management

  • Shelf merchandising

Languages

English
Full Professional

Timeline

Key Holder

Dollar General
06.2025 - 09.2025

Customer Service Cashier

Sprintmart
11.2023 - 09.2024

Retail Sales Manager

AutoZone
03.2018 - 11.2023

Customer Service Representative

Home Depot
01.2016 - 03.2018

Night Stocker

Wlamart
05.2015 - 01.2016

Cart Attendant

Target
09.2013 - 05.2015

Courtesy Clerk

Piggly Wiggly Supermarket
03.2010 - 09.2013

No Degree - General Studies

Hinds Community College

High School Diploma -

Callaway High School

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Mykal Bennett