Mykal Milletich
Newport News,VA
Summary
Dynamic leader with a proven track record at Michaels Arts and Crafts, adept in materials management and customer service. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in efficiency. Skilled in team collaboration and problem-solving, consistently prioritized quality and safety, driving project success and team growth.
Overview
12
12
years of professional experience
Work History
Assistant Frame Shop Manager
All-Pro Framing and Photography
03.2019 - 03.2020
- Oversaw workshop organization efforts, creating an efficient workspace conducive to productivity.
- Increased customer satisfaction by providing personalized framing consultations and recommendations.
- Maintained inventory levels for frame materials, matting, glass, and hardware to meet customer demands and reduce waste.
- Collaborated with other departments within the store to create cohesive marketing campaigns that highlighted custom framing services.
- Created visually appealing displays showcasing various framing options available in-store for customer inspiration purposes.
- Coordinated special events within the store such as art exhibitions or educational workshops related to custom framing techniques.
- Resolved customer complaints promptly and professionally, maintaining high levels of satisfaction while protecting the company''s reputation.
- Kept abreast of industry trends in custom framing styles and materials to better serve clientele interests.
- Implemented promotional strategies that boosted store sales and increased foot traffic for the frame shop.
- Established a welcoming atmosphere within the frame shop through professional demeanor and exceptional service offerings.
- Developed strong rapport with customers through excellent communication skills and attention to detail.
- Interacted well with customers to build connections and nurture relationships.
Framing Manager
Michaels Arts and Crafts
06.2012 - 03.2024
- Increased customer satisfaction by addressing concerns promptly and providing exceptional service throughout the framing process.
- Collaborated with designers and clients to create custom frames that met specific aesthetic requirements.
- Assisted customers with frame selections, offering expert advice on color, style, and material choices.
- Managed project deadlines effectively by delegating tasks appropriately among team members.
- Implemented safety protocols for tool usage, resulting in a decrease in workplace accidents.
- Reduced material waste by optimizing cutting patterns and reusing scrap materials.
- Oversaw multiple framing projects simultaneously without compromising attention to detail or quality standards.
- Troubleshot equipment issues promptly, minimizing downtime and ensuring smooth operations daily basis.
- Managed a team of framers, ensuring high-quality workmanship and timely completion of projects.
- Maintained inventory levels through accurate tracking and proactive ordering of supplies.
- Provided on-the-job training for new hires, promoting skill development and increased productivity.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for growth.
Canvasser
Fieldworks
08.2024 - 10.2024
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.
- Maintained accurate records of interactions with constituents to inform future campaign strategies and improve overall efficiency.
Education
Bachelor of Arts - Sociology
West Virginia University
Morgantown, WV12-2016
Skills
- Data entry
- Documentation
- Quick-learning
- Goal oriented
- Construction
- Task delegation
- Materials management
- Safety regulations
- Budgeting expertise
- Estimating
- Power tool operation
- Hand tool proficiency
- Layout planning
- Detail orientation
- Teamwork
- Teamwork and collaboration
- Hardworking and reliable
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Safety compliance
- Management
- Energetic and positive
- Team building
- Project scheduling
- Task prioritization
- Self motivation
- Measurements and calculations
- Interpersonal skills
- Client relations
- Conflict resolution
- Employee training
- Recruitment and hiring
- Goal setting
- Professionalism
- Interpersonal communication
- Job planning
- Quality control
- Design and planning
- Continuous improvement
- Adaptability
- Written communication
- Performance monitoring
Timeline
Canvasser
Fieldworks
08.2024 - 10.2024
Assistant Frame Shop Manager
All-Pro Framing and Photography
03.2019 - 03.2020
Framing Manager
Michaels Arts and Crafts
06.2012 - 03.2024
Bachelor of Arts - Sociology
West Virginia University
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