Summary
Overview
Work History
Education
Skills
Timeline
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Mykal Moore

Mykal Moore

Cape Coral,FL

Summary

Dynamic and results-driven IT leader with over a decade of experience in directing technology operations and driving innovative solutions across diverse industries. Currently serving as the Director of IT Operations at ReachMobi, overseeing the development and maintenance of a robust IT infrastructure for over 50 Android development teams. Proven expertise in managing large-scale projects, ensuring compliance, and enhancing productivity through tailored cloud solutions and data security practices.

Previously, as Manager of Site Reliability Engineering at Centene Corporation, led the design and implementation of core SRE practices, fostering a high-performing team and developing centralized dashboards for executive visibility. Adept in managing client virtualization operations, successfully supporting over 70,000 daily sessions and ensuring seamless remote work transitions during critical organizational shifts.

Skilled in regulatory compliance and operations management from tenure at Adonis Holdings, where I implemented new technologies and established effective communication channels with clients and teams. Recognized for leveraging ITIL methodologies to streamline processes and improve service delivery.

With a strategic mindset and strong leadership abilities, I am committed to driving organizational growth through technology innovation, team development, and rigorous compliance practices..

Overview

12
12
years of professional experience

Work History

DIRECTOR - INFORMATION TECHNOLOGY OPERATIONS

REACHMOBI
01.2024 - Current
  • Responsible for continuous development, maturity, and maintenance of an IT infrastructure to support multiple teams of Android developers (50+ total)
  • Ensuring that the teams were complaint and resilient as each development studio worked independently of one another and were provisioned individualized instances of an enterprise cloud solution
  • Maintained consistent project plans and budgetary deliverables to support the growth and continued evolution of our organization and the needs of our employees
  • Their productivity and availability were the cornerstone of our development plans
  • Oversaw a team of 5 varying positions to perform help desk functions, routine maintenance, and regular data security integrity exercises to ensure our solution was steadfast and scalable
  • Performed annual data security compliance audits with third party insurance underwriters that solidified our data integrity policies whilst enforcing adherence.

MANAGER - SITE RELIABILITY ENGINEERING

CENTENE CORPORATION
01.2023 - 12.2023
  • Originating as a pilot program for the organization
  • Select core technologies were chosen to design, demonstrate, document, implement, and train into the production environment
  • Staffing a team with individuals qualified for the appropriate roles
  • Developing those individuals to understand the fundamentals of Site Reliability Engineering
  • After demonstrating their proficiency, leveraging their individual strengths to form a high performing cohesive unit
  • Initially, reviewing and documenting current infrastructure support mechanisms
  • Specifically, as they apply to monitoring, alerting, and automation
  • Based on findings, refine any excessive or outdated metrics, implement fresh solutions, and create documentation and conduct training to be shared with other technologies
  • Development of a detailed centralized dashboard to provide real-time and on-demand visibility for senior leadership throughout the organization
  • Building off the 'Golden Signals' fundamental of SRE and elaborating to report on various critical performance components
  • Other team functions: Emergency Incident Response, Root Cause Analysis, Infrastructure Management, Process Improvement, Change Management, Capacity Planning.

MANAGER - CLIENT VIRTUALIZATION OPERATIONS

CENTENE CORPORATION
02.2020 - 01.2023
  • Oversaw a team of 10 in conjunction with 3 ancillary teams
  • Supporting a virtual environment of 70,000+ daily sessions and 200+ published applications
  • Utilizing a POD architecture, we were successful in providing 100% failover protection and real-time data replication across our expansive platform
  • Our team would address escalated end user issues, provision dedicated and standard VDI's, and capacity monitoring/reporting
  • As well, creating and publishing support documentation, and providing training for the various help desk teams
  • With a rapid shift of all company employees to remote work on personal devices, our performance and execution was critical to the organization's day-to-day operation.

OPERATIONS MANAGER & REGULATORY COMPLIANCE

ADONIS HOLDINGS
05.2017 - 08.2019
  • Liaison between ownership group and daily operations
  • Implementation of new technology (CRM, ERP, E-Commerce, NAS, Customer Portal, etc.)
  • Overseeing from discovery phase to daily operation
  • Communication with clients (80+) about status of material and final disposition of material received
  • Creating new process for testing and validation of enterprise equipment to be in compliance with regulatory compliance
  • Collaborating with Chief Operating Officer on best practices to see the organization grow and sustain consistent performance metrics
  • Ensuring staff of 100+ are utilizing and knowledgeable about technology uses and overall role in organization
  • Overseeing team of 50 technicians
  • Delivering performance reviews and guidance throughout their employment
  • Building and developing team of technicians that spans different facets of the organization
  • Roles include: Development, Bench Technicians, Hardware Support, Data Management
  • Ensuring day-to-day activities are being carried in accordance with regulatory requirements and documenting necessary protocols
  • Utilizing ITIL standards for all new proposed changes and process improvements.

DIRECTOR OF TECHNOLOGY

AGLET TECHNOLOGY
03.2013 - 05.2017
  • Development of roadmap for technology endeavors throughout the organization
  • Establish annual working technology budget with project plans to support all proposals
  • Creation and implementation of internal network structure to include: On Premise and Virtual Servers, SaaS Providers/Vendor Management, Desktop Deployment and Lifecycle, Managed Switch Configuration, Security Appliance Configuration, Access Point Configuration, Backup Solution Implementation, Mass Storage Structure, Disaster Planning, Network Topography
  • Meeting with clients as part of the sales process to interpret customer needs and relay to the operations team customer expectations
  • Daily/Weekly/Monthly/Quarterly meetings with clients to provide metrics of support and reports of progress on 'in process' projects
  • Automatization of support metrics for a dashboard view to provide to leadership transparency for sales and support tracking
  • Utilizing ITIL methodology for project planning and transparency to key stake holders about progress of projects and client onboarding
  • Overseeing team of: 2 - Managers (Direct Report), 3/5 - Developers, 10/12 - Field Technicians/Onboarding Team, 10/12 - Remote Support Technicians (T1-T3)
  • Providing ongoing coaching/counseling of support staff
  • Working with clients to set clear SLA times and appropriate response protocol to a multitude of situations
  • Providing on-site support for clients during time of audits to deliver real time deliverables for any needed documentation or supporting information
  • Defining technical SOP's for all teams throughout the organization
  • Ranging from: Penetration Testing Protocol, Network Troubleshooting, Backup Validation, Storage Allocation and Redundancy, Setting Customer Expectations, Proactive Maintenance.

Education

Bachelors Degree - Computer Information Systems

Saint Louis University
St Louis, MO
05.2001

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Management
  • Strategies and goals
  • Budget Management
  • Staff Development
  • Contract and Vendor Management
  • Hiring and Retention
  • Charismatic Leader

Timeline

DIRECTOR - INFORMATION TECHNOLOGY OPERATIONS

REACHMOBI
01.2024 - Current

MANAGER - SITE RELIABILITY ENGINEERING

CENTENE CORPORATION
01.2023 - 12.2023

MANAGER - CLIENT VIRTUALIZATION OPERATIONS

CENTENE CORPORATION
02.2020 - 01.2023

OPERATIONS MANAGER & REGULATORY COMPLIANCE

ADONIS HOLDINGS
05.2017 - 08.2019

DIRECTOR OF TECHNOLOGY

AGLET TECHNOLOGY
03.2013 - 05.2017

Bachelors Degree - Computer Information Systems

Saint Louis University

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