Mykal Olsen
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo
09.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Manager
Smokejumper
01.2021 - 09.2022
- Updated constantly to remain knowledgeable of local, state, and federal laws for legal compliance across all facets of the restaurant.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bartender/Server
Silverstar Steak Company
01.2019 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
The Men's Wearhouse
04.2017 - 01.2019
- Train colleagues in order to maximize store sales goals and improve the efficiency of sales tactics.
- Grew sales utilizing business-to-business sales tactics.
- Attended monthly meetings and quarterly trainings.
- Increased sales by developing and implementing effective sales strategies.
- Drove sales performance by implementing effective sales strategies and coaching sales team members on best practices.
Education
Nursing -
The University of Montana
High School Diploma -
Helena High School
Skills
- Staff Training and Development
- Staff Management
- Operations Management
- Performance Evaluations
- Teamwork and Collaboration
- Problem Resolution
- Employee Coaching and Mentoring
- Scheduling and Coordinating
Timeline
Teller
Wells Fargo
09.2022 - Current
Manager
Smokejumper
01.2021 - 09.2022
Bartender/Server
Silverstar Steak Company
01.2019 - 02.2021
Sales Associate
The Men's Wearhouse
04.2017 - 01.2019
Nursing -
The University of Montana
High School Diploma -
Helena High School