Mykala Jones
Atlanta,GA
Summary
Dependable and proactive professional with leadership experience in fast-paced environments. Skilled in problem-solving, task prioritization and maintaining team efficiency under pressure. Strong communicator known for building positive relationships and supporting team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PM Supervisor
Cookout
Memphis, TN
06.2024 - Current
- Supervised daily operations in a fast-paced, high-volume restaurant, ensuring safety, efficiency, and quality standards were consistently met.
- Led a team of 8+ staff members during peak hours, maintaining strong communication and fast service under pressure.
- Trained new employees and reinforced procedures, improving team consistency and reducing mistakes.
- Oversaw inventory and supply management, minimizing waste and preventing stock shortages.
Merchandiser
SAS Retail Services
Colorado Springs, CO
01.2024 - 06.2024
- Utilize schematics or planograms to reset efficiently and stock shelves
- Capture photographs of displays or signage
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotions
- Install booths, exhibits, and displays as guided by the floor plan of the building or specifications
- Strategically place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
FC Associate
Amazon
Colorado Springs, CO
09.2023 - 06.2024
- Receive, sort, and put away inventory
- Use technology like scanners, computers, and handheld printers
- Get customer orders packed and ready for delivery
- Load boxes into trucks for shipment
- View prompts on screens and follow the directions for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Operate powered industrial trucks (PIT) such as a forklift or pallet driver
Assistant Manager
Einstein Bro's Bagels
Colorado Springs, CO
08.2023 - 06.2024
- Coaches team on effective upselling and cross-selling methods
- Store opening/closing procedures; such as store cleanliness, checking out employees, balancing tills, creating and dropping off deposits
- Handle customer and staff concerns on prices, service, and improvements
- Train and mentor between 8-15 new and existing employees
- Profit and loss management
- Manage costs; such as food, labor, and cash
- Maintain sanitation, health, and safety standards in work areas
General Manager
Domino's
Columbus, GA
06.2022 - 08.2023
- Promoted from assistant manager in 2 1/2 years after a store opened
- Organize staff schedules to close gaps and maximize financial results
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor food preparation methods and portion sizes
- Establish standards for personnel performance and customer service
- Maintain food and equipment inventories, and keep inventory records
- Oversaw routine ordering and inventory practices to optimize customer experiences
- Boosted sales through successful advertising campaigns
- Brought our food cost down from 1.2% to our goal range (0.3%) - (-0.3%) within 3 months
Assistant Manager
Domino's
Fort Benning, GA
12.2018 - 06.2022
- Promoted from delivery driver in under 6 months
- Worked closely with the general manager to ensure proper training and development
- Count money and make bank deposits
- Managed an average of 12-20 employees each shift
- Followed required health and safety procedures
- Assisted with inventory, truck ordering, and interviews
Lead Cashier
Piggly Wiggly
Columbus, GA
06.2017 - 12.2018
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Educated customers about upcoming promotions, changing procedures, and available items
- Assembled orders, verified completeness, and bagged items for easy carrying
- Processed new orders, returns, and exchanges, handling 100+ transactions per day on average
- Balanced cash drawer at the beginning and end of each shift, investigating and resolving any discrepancies
Education
High School Diploma -
Chattahoochee County High School
Cusseta, GA05-2019
Skills
- Team leadership
- Strong attention to detail
- Proficient in time management
- Loss prevention strategies
- Product management expertise
- Advanced problem solving
Certification
- First Aid
- CPR
- AED
- BLS
- ServSafe
- Non CDL Class C
Timeline
PM Supervisor
Cookout
06.2024 - Current
Merchandiser
SAS Retail Services
01.2024 - 06.2024
FC Associate
Amazon
09.2023 - 06.2024
Assistant Manager
Einstein Bro's Bagels
08.2023 - 06.2024
General Manager
Domino's
06.2022 - 08.2023
Assistant Manager
Domino's
12.2018 - 06.2022
Lead Cashier
Piggly Wiggly
06.2017 - 12.2018
High School Diploma -
Chattahoochee County High School