Mykala D. Lewis
Clinton,MD
Summary
Quality-driven professional with a solid background in handling high-volume workloads. Excellent issue management, coordination, and customer relations abilities. Solutions-driven and ambitious employee with mastered competency in communication, interpersonal skills, and attention to detail. Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Securitas Security Services
Washington DC , Dc
02.2025 - Current
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Offered customer service assistance to visitors, providing directions and information.
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
Unarmed Security Officer
DMV security service
Lanham, MD
04.2024 - 08.2024
- Provided escort services as needed for visitors requiring special attention.
- Monitored security cameras to identify and respond to suspicious activity.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to alarms and investigated disturbances promptly and effectively.
Quality Control Inspector
Target Warehouse Center
Upper Marlboro, MD
06.2023 - 02.2024
- Provided technical support to other departments regarding quality related topics and initiatives.
- Trained new employees on proper use of test equipment and inspection techniques.
- Notified supervisors or other relevant personnel of test or production issues.
- Wrote detailed reports outlining performance, quality and defect rates.
Warehouse Operations
Target Warehouse Center
Upper Marlboro, MD
01.2023 - 06.2023
- Directed and coordinated daily warehouse functions.
- Coordinate and prioritize tasks for warehouse staff
- Responsible for selecting, picking, and preparing items for shipment
- Implemented lean principles in the warehouse operations resulting in improved operational efficiencies.
Unarmed Security Officer
Allied Universal Security Services
Washington Dc, Dc
11.2021 - 02.2022
- Patrolled assigned areas to detect suspicious activities and persons.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Monitored CCTV surveillance system footage for suspicious activities.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Overnight Stocker
Walmart
Clinton, MD
03.2020 - 07.2021
- Restock and replenish merchandise on store shelves during overnight hours to ensure products are available for customers
- Follow stocking procedures and guidelines to maintain a well organized and visually appealing sales floor
- Use equipment such as pallet jacks and ladders to move and stack merchandise safely
Overnight Stocker
Walgreens
Arlington, VA
09.2020 - 06.2021
- Observed and enforced all operational and safety-related policies, as well as OSHA regulations
- Kept team working at peak level by training new team members and assigning tasks
- Delivered prompt, courteous customer experiences through skilled leadership of shift team, increasing customer return rate
- Executed cash management duties with POS and shift reports
- Responded to all customer concerns or issues promptly and professionally
- Kept environment clean and safe for personnel and guests
- Counted drawers and followed proper daily cash handling procedures
- Resolved problems involving shift personnel and outside parties
- Monitored employee performance and proactively corrected problems impacting team results
- Managed inventory levels using company systems and guidelines to reduce loss
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs
- Handled the photo department meaning printing out photos, making frames, passport pictures, etc
Security Officer
Securitas Security Services USA
Sterling, VA
09.2019 - 12.2019
- Maintain safety by quickly responding to alarms and investigating disturbances
- Investigate suspected incidents of external fraud, employee theft and embezzlement
- Check passes and credentials of persons seeking to enter property and issued passes for guests
- Challenge suspicious individuals accessing restricted areas to prevent unauthorized entry
- Quickly and accurately report all security incidents, accidents and medical emergencies to law enforcement
CSC Security Guard
National Stadium
Washington DC , DC
08.2018 - 06.2019
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Issued visitor badges and access cards to authorized personnel.
- Provided escorts for employees entering and exiting the building after hours.
- Answered questions from the public regarding facility rules and regulations.
- Worked effectively in team environments to make the workplace more productive.
Education
High School -
Crossland High School
temple hills, MD05.2019
Skills
- Strategic Solution Development
- PPE use
- Friendly, positive attitude
- Management consulting
- Customer assistance
- Merchandise restocking
- Security monitoring and negotiation
- CCTV tracking
- Conflict resolution
- Customer service
- Access control
- Strategic Decision Making
- CPR/First Aid certified
Certification
- CPR/first aid/AED
- security officer SO license
Timeline
Unarmed Security Guard
Securitas Security Services
02.2025 - Current
Unarmed Security Officer
DMV security service
04.2024 - 08.2024
Quality Control Inspector
Target Warehouse Center
06.2023 - 02.2024
Warehouse Operations
Target Warehouse Center
01.2023 - 06.2023
Unarmed Security Officer
Allied Universal Security Services
11.2021 - 02.2022
Overnight Stocker
Walgreens
09.2020 - 06.2021
Overnight Stocker
Walmart
03.2020 - 07.2021
Security Officer
Securitas Security Services USA
09.2019 - 12.2019
CSC Security Guard
National Stadium
08.2018 - 06.2019
High School -
Crossland High School
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