Mykala Thomas
Financial Specialist
Palmetto,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Can type up to 40 Wpm or more. Scheduling and Follow up skills, Ability to file in numeric and Alphabetical order Data Entry Skills. Inbound and Outbound calling skills. Classified documentation handling skills. Cash, Check, And Card processing skills. Insurance verification and claims processing skills. Application processing skills. Medical record handling skills, Ability to operate office equipment. Independent Working, Multi-tasker, Detailed Oriented and Team Player Skills.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Financial Specialist
Alorica
Sarasota , Florida
10.2021 - 10.2022
- Customer Service
- Process Bill Payment Via card or Checking Acc on file
- Process Claims
- Process complaints
- Process Work Orders
- Answer Inbound Calls
- Respond to inbound emails
- Ensure Customers needs were met
- Ensure customers had all the knowledge they needed about services ,bills,etc
- Sent Bills
- Updated Incorrect meter Readings
- Advised customer of any info they were not aware of
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
Funeral Home Office Assistant
Serenity Memorial Funeral Home And Cremation
Crystal River, FL
06.2010 - 04.2022
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Created and printed tribute cards, guest books and prayer cards.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Drove company vehicles to transport remains or families to services.
- Provided personal assistance, emotional support and personal care to clients.
- Managed funeral home finances and performed general bookkeeping duties.
- Supported funeral director with all facets of funeral service coordination.
- Embalmed, dressed and cosmeticized deceased persons.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Provided administrative support to funeral home staff.
- Greeted funeral guests and coordinated seating.
Medical Screener
Kedplasma
Bradenton , Florida
09.2020 - 10.2021
- Answered questions and provided appropriate assistance and communication to callers.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Obtained patient vitals such as height, weight and blood pressure.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Maintained clean, neat and properly sterilized work area.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Monitored donors for potential reactions or contraindications.
- Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
- Completed intake assessment forms and filed clients' charts.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Cleaned and set up rooms in preparation for patient appointments.
- Disinfected tools, equipment and surfaces between patients.
- Took and recorded patients' vital signs, documenting in medical chart
- Processed Pay Card information
- Paid Out and Adjusted Pay
Sales Associate
Walgreens
Bradenton , Florida
04.2018 - 09.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Insurance Agent
Express Personnel Services
Bradenton , Florida
11.2014 - 02.2019
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Created detailed reports for management to track performance and sales.
- Investigated and processed claims swiftly to keep customers satisfied.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
- Negotiated contracts and terms of sale with potential customers.
- Calculated premiums and established payment methods for sales.
- Kept in contact with Auditors to ensure customers appointments were being attended to in a timely manner.
- Inbound Calling
- Outbound calling
- Schedule setting for adjusters
Lead Sales Associate
Janie And Jack
Sarasota, FL
06.2015 - 12.2016
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed inventory control procedures to manage stock.
- Developed and maintained knowledge of current sales and promotions.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Processed and stocked merchandise in accordance with store standards.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
Shift Lead
Charlotte Russe
Sarasota , Florida
04.2016 - 10.2016
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Light House Prep Christian School
Bradenton 09.2013 - 06.2014
Skills
Decision-Making
Timeline
Financial Specialist
Alorica
10.2021 - 10.2022
Medical Screener
Kedplasma
09.2020 - 10.2021
Sales Associate
Walgreens
04.2018 - 09.2020
Shift Lead
Charlotte Russe
04.2016 - 10.2016
Lead Sales Associate
Janie And Jack
06.2015 - 12.2016
Insurance Agent
Express Personnel Services
11.2014 - 02.2019
High School Diploma -
Light House Prep Christian School
09.2013 - 06.2014
Funeral Home Office Assistant
Serenity Memorial Funeral Home And Cremation
06.2010 - 04.2022