Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mykala Turner-Whitaker

Dallas,United States

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lab Liaison

IDEXX Laboratories
03.2023 - Current
  • Act as a bridge of communication between the laboratory staff, researchers, and management.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Successfully communicated with entities inside and outside of business.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Prepared and delivered presentations and reports on liaison activities for internal and external stakeholders.
  • Created and maintained organizational database of stakeholders and contacts for use by personnel.
  • Collected, arranged, and input information into database system.
  • Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues

Medical Laboratory Technician

IDEXX Laboratories
05.2022 - 02.2023
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Conducted evaluations for as many as 500 patients daily.
  • Assisted with safe transfusions by conducting tests and completing blood counts.
  • Assisted pathology team with skilled analyses by preparing tissue samples.
  • Identified microorganisms present in blood samples and cultivated strains to support clinical diagnostics.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Operated wide range of laboratory equipment and instruments to complete analysis.

Patient Care Technician

Medical City Denton
06.2020 - 08.2022
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported needs of 100+ residents under long-term care

Sales Manager

Marshalls & HomeGoods
01.2019 - 06.2020
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed and implemented comprehensive salesperson training program.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Bachelor of Arts - Biology

University of North Texas
Denton, TX
05.

Skills

  • Prioritizing tasks and managing deadlines
  • Product and Service Knowledge
  • Analyzing information to make informed decisions
  • Effective verbal and written communication
  • Assisting clients, visitors, and colleagues in a professional and courteous manner
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
  • Accurate data entry ( 10-key)
  • Collaborating effectively with colleagues and supporting team projects
  • Data retrieval and reporting
  • Spreadsheet analysis (Excel)
  • Managing multiple tasks and projects simultaneously
  • Laboratory techniques

Certification

  • CNA - Certified Nurse Assistant
  • BLS- Basic Life Support


Timeline

Lab Liaison

IDEXX Laboratories
03.2023 - Current

Medical Laboratory Technician

IDEXX Laboratories
05.2022 - 02.2023

Patient Care Technician

Medical City Denton
06.2020 - 08.2022

Sales Manager

Marshalls & HomeGoods
01.2019 - 06.2020

Bachelor of Arts - Biology

University of North Texas

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Mykala Turner-Whitaker