Mykala Williams
Celina,TX
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Massage Envy
McKinney, TX
09.2024 - Current
- Managing the Front Desk to ensure they are staying on task
- Doing daily reports to track our goals and to see where we stand as a clinic
- Checking inventory every two weeks to ensure we had enough of everything
- Handling client complaints to the best of my ability before they escalated to my manager
- Ensuring that I sold the most memberships each month
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Assistant Manager
Helix2-ffs (Massage Envy Stonebriar)
Frisco, Texas
05.2023 - 09.2024
- Managing the Front Desk to ensure they are staying on task
- Doing daily reports to track our goals and to see where we stand as a clinic
- Checking inventory every two weeks to ensure we had enough of everything
- Handling client complaints to the best of my ability before they escalated to my manager
- Ensuring that I sold the most memberships each month
Front Desk Sales Associate
Helix2-ffs (Massage Envy Stonebriar)
Frisco, Texas
02.2023 - 05.2023
- I handle clients and guests by checking them in and out, booking appointments, and greeting them every time they came in and out of session
- I had to sell memberships to guests if they were not a member
- Send out text confirmations as well as call confirmations for their appointments
- Light cleaning duties
Assistant Manager
American Eagle
Frisco, Texas
06.2021 - 05.2023
- Managing the sales associates to ensure they are on track to hit their monthly goals
- Doing weekly reports for loss and prevention as well as daily reports to see how on track we are from hitting our goals
- I trained the sales associates when they first get hired and I trained everyone weekly on how to sell our credit cards to customers
- I made the schedule
- I restocked the store weekly
Education
High School Diploma -
Heritage High School
Frisco, Texas05.2022
Skills
- Sales Training
- Time Management
- Leadership
- Clinical Supervision
- Team Management
- Employee Training
- Customer Service
- Retail
- Customer Relationship Management
- Sales
- Receptionist Duties
- Customer Engagement & Retention
- People Skills
- Succession planning
- Business development understanding
- Sales monitoring
- Task delegation
- Recruiting and interviewing
- Employee scheduling
- Employee engagement
Timeline
Assistant Manager
Massage Envy
09.2024 - Current
Assistant Manager
Helix2-ffs (Massage Envy Stonebriar)
05.2023 - 09.2024
Front Desk Sales Associate
Helix2-ffs (Massage Envy Stonebriar)
02.2023 - 05.2023
Assistant Manager
American Eagle
06.2021 - 05.2023
High School Diploma -
Heritage High School
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